Job Description Job Description Please Let me know your Interest and rate for this position.Phone/Skype Hire. Candidate must reside within 49 miles of Orlando. Location: Orlando, FL / HybridDuration: 12+ monthsThe Client Technologies Technician provides 2nd-tier support and configuration for packaged and custom applications with the organization. Specifically, the Client Technologies Technician implements and supports technology systems for business applications including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Human Resource Information Systems (HRIS) in addition to other Line Of Business (LOB) applications used by the organization such as Learning Management Systems (LMS) or Student Information Management Systems (SIMS). ResponsibilitiesProvide setup and configuration of applicationsProvide 2nd-tier support for business applications within the enterpriseDevelop recommendations for enhancing approaches for software support serviceDevelop and manage effective working relationships with other departments, groups, and personnel with whom work must be coordinated or interfacedAnalyze the performance of programs and take action to correct deficienciesProvide a minimum of weekly status report updates for current projectsProvide consultation for the evaluation of packaged applicationsProvide the implementation, configuration, and deployment of new packaged software applicationMeet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for othersSkills NeededMinimum of two years of experience in software and application delivery and support.Associate's or Bachelor's Degree, or technical institute degree/certificate. Or equivalent work experience.Proficiency in Windows 10/11 and Microsoft 365.Experience with Active Directory, Group Policy, SCCM.Familiarity with ServiceNow or similar ITSM platforms.Basic PowerShell scripting for automation and troubleshooting.Support for VPNs, remote desktop tools, and MDM solutions (e.g., Intune).Understanding of network basics (TCP/IP, DNS, DHCP).Comfortable with collaboration tools like Teams and Zoom.Strong troubleshooting and customer service skills.Effective communicator with proven reliability and efficiency
Not specified in the original listing.
Not specified in the original listing.
