Overview In this role you serve as the front-line for solving client challenges, including issue resolution, answering questions, and training users on ADP technology. You protect ADP's service reputation by ensuring high client satisfaction for small businesses (1-49 employees) and delivering a seamless client experience across cross-functional teams. You work in a metrics-driven call center, adapting to varying questions and peak-season demands while advancing your payroll knowledge. This position offers training, collaboration, and opportunities to grow within a inclusive culture. Compensation / Benefitsbest-in-class benefits start on Day 1volunteer time offinclusive culturementorship opportunitiesongoing training and developmentcareer advancement opportunities ResponsibilitiesProvide frontline client support and issue resolution for ADP payroll solutionsTroubleshoot payroll issues and collaborate with multiple business units for seamless client experienceTrain clients on ADP technology and proceduresMaintain up-to-date knowledge of payroll compliance and product offeringsManage a high volume of inbound calls and adhere to daily schedules, including peak seasons Key requirements7+ years of customer service experience with a track record of positive resultsStrong emphasis on client satisfaction in HR/HRIS or related domainsAt least 5 years of professional consulting or systems-related experienceAbility to work overtime during peak seasonsCollege degree is not required; relevant experience acceptedrapport-buildingprofessional communicationproblem-solvingpayroll knowledgeHRIS experiencedesktop support tools
Not specified in the original listing.
Not specified in the original listing.
