Overview

Position Title: Client Success Manager (Hybrid) Location: Bethesda, Maryland, United States Job Category: Client Services Job Type: Full-Time Description: Overview Are you dedicated to client relations and energized by working in a fast-paced environment? Would you like to use your account management skills and experience to develop key relationships with high-profile clients and improve the health and productivity of federal employees? If so, Sedgwick Government Solutions (SGS) may be a good fit for you. SGS is an innovative company offering a unique set of services in Federal Workers' Compensation, Specialized Health Program Management, Employee Benefits, Disability Management, and Absence Management. We believe in providing our clients with one-on-one attention and great client care through our highly skilled team of Client Success Managers.As a client-facing Client Success Manager, working hybrid at home and from our Bethesda, MD office, you will manage the approach to providing services and achieving program outcomes meeting the needs of a group of SGS' valuable clients. You will maintain a professional working relationship with assigned key personnel and manage the general stewardship of clients and stakeholders. You will gain detailed knowledge of SGS' workers' compensation programs, capabilities, practices, and processes, to support providing our clients with top-notch service with a personal touch. Duties and Responsibilities Perform duties including direct Account Management services and customer service for assigned clients.Develop and maintain strategic long-term trusting relations with account stakeholders to accomplish growth and long-term company objectives.Ensure the timely and successful delivery of our program according to customer objectives and contract requirements, including contract deliverables.Lead client activities based on their needs and in accordance with the scope of work.Work with clinical management, SGS people leaders, and team members from other departments dedicated to the same key client accounts to ensure the successful delivery of the highest quality of services according to customer needs and objectives.Understand SGS's capabilities and services and effectively communicate the same to the client to assist in the expansion of services to meet the client's evolving needs.Communicate clearly the progress of monthly/quarterly initiatives and outcomes to internal and external stakeholders.Maintain accurate information in internal customer relationship management tools.Ensure customer issues are handled in an efficient manner Ensure the continued satisfaction and success of SGS's clients by anticipating client needs, working internally to ensure deadlines for client deliverables are met, and helping clients meet program goals.QualificationsBachelor's DegreeMaster's Degree or PMP preferredMinimum of 5 years of client-facing and/or federal government contracting experienceMinimum of 5 years' experience in the healthcare, workers' compensation, or insurance industryWorking knowledge of workers' compensation or healthcare benefits, systems, and the insurance industry.Ability to write reports, business correspondence, and standard operating proceduresDemonstrated experience working independently as a self-starter committed to delivering the highest customer service, quality, and resultsExceptional verbal, written, and interpersonal communication skills including public speaking and presentationsStrong computer skills, including all standard Microsoft products (PowerPoint, Word, Able to pass a preliminary credit and background checkUnited States CitizenshipAbility to obtain and maintain a Public Trust Federal Government Security ClearanceFor a career path that is both challenging and rewarding, join Sedgwick Government Solution's talented team. Taking care of people is at the heart of everything we do. Our clients depend on our talented colleagues to take care of their most valuable assets-their empl