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Client Success Manager

Date Posted: Jun 18, 2026
Job is expired

Job Detail

  • location_on
    Location United Kingdom
  • desktop_windows
    Job Type: Remote
  • schedule
    Shift: First Shift (Day)
  • analytics
    Career Level: Department Head
  • group
    Positions: 1
  • calendar_view_day
    Experience: Fresh
  • male
    Gender: Female
  • school
    Degree: Non-Matriculation
  • calendar_month
    Apply Before: Aug 17, 2026
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Job Description

Overview

Empathy is seeking a Client Success Manager to join their team in the UK. This role involves managing post-sale relationships with financial services partners, ensuring smooth launches and deep adoption of their services. As the company enters a new market, the candidate will have the opportunity to shape processes and client experiences from the ground up.

Key responsibilities

  • Act as the primary post-sale contact for insurer and wealth management partners.
  • Lead onboarding and implementation workstreams, managing timelines and aligning stakeholders.
  • Drive adoption and utilization by understanding partner success metrics and iterating on strategies.
  • Manage a disciplined cadence of client engagement, including regular check-ins and QBRs.
  • Build and maintain living account plans with goals and risk assessment metrics.
  • Use data to identify risks early and design targeted solutions.
  • Collaborate with Product, Care, Marketing, and Sales to enhance client experiences.
  • Help shape the UK success playbook for scalable processes.

Required skills

  • 4+ years managing B2B or B2B2C enterprise accounts in Customer Success or Account Management.
  • Strong programme and stakeholder management skills.
  • Data-fluent mindset with ability to translate metrics into value narratives.
  • Excellent communication skills across various formats.
  • Proactive and structured working style.
  • Genuine curiosity about financial services, insurance, or employee benefits.
  • Comfort with ambiguity and a builder's mindset.

What the company offers

  • Mission-driven work that improves family experiences during bereavement.
  • Opportunity to shape company strategy and culture in the UK market.
  • Proven platform with a strong user base and successful track record.
  • Close-knit, collaborative team with direct access to leadership.
  • Competitive package including options, 25 days PTO, home office stipend, and annual wellbeing budget.

Skills Required

Company Overview

Empathy
New York, New York, United States of America
0 Current Jobs Openings

Empathy is transforming the way families navigate life’s most difficult times by combining technology with compassionate human care. They partner with leading employers, insurers, and financial institutions to deliver meaningful support at scale. Emp... Read More

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