Overview

Client Services II Representative- Shipping /MailroomUS-NY-MelvilleJob ID: 34450Type: Full-Time# of Openings: 1Category: Office ServicesCUSA Melville HeadquartersAbout the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.Your Impact Main Responsibilities:- Promptly informs supervisor of potential problems or customer concerns.- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.- Strong focus on providing good customer service.- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.- Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.- Responsible for communicating and training team in changes to workflow or procedure.- Oversees and manages daily and monthly records on service activity.- Effectively communicates with the client and staff.- Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.- Site responsibility and location of coverage may change based on client and/or division needs.Mail/Courier Services:- Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.- Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).- Researches and routes unidentified and generic mail.- Receives, logs, delivers and tracks messenger items.- Responds to customer requests.- Performs routine upkeep of equipment.- Records and tracks customer inquiries and fulfillment of requests.Shipping/Receiving:- Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.- Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.- Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. In accordance with applicable law, we are providing the anticipated rate for this role: $17.20 - $23.37 hourly - HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.- Prior experience in a customer service environment. - Good computer skills/technical knowledge. - Ability to multitask and prioritize in order to meet deadlines. - Good customer service and communication skills. - Ability to work with minimal supervision. - Ability to work OT as needed. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary). - Ability to lift up to 50lbs. - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean m