Overview

Client Service I Representative- Shipping/ ReceivingUS-NY-RochesterJob ID: 34862Type: Full-Time# of Openings: 1Category: Office ServicesNY-Rochester-ConstBrand-MSAbout the Role Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.Your Impact Main Responsibilities:- Promptly informs supervisor of potential problems or customer concerns.- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.- Strong focus on providing good customer service.- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.- Site responsibility and location of coverage may change based on client and/or division needs. Shipping/Receiving:-Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.-Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.-Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.Mail/Courier Services:-Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.-Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).-Researches and routes unidentified and generic mail.-Receives, logs, delivers and tracks messenger items.-Responds to customer requests.-Performs routine upkeep of equipment.-Records and tracks customer inquiries and fulfillment of requests. Device Maintenance:-Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.-Follows daily, established maintenance processes and procedures.-Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.-Evaluates equipment issues and notifies service department if unable to resolve.-Delivers paper.-Assists end-users in basic functionality of equipment.-Records meter reads.-Maintains service activity reports.-Monitors supplies and restocks inventory. Reception/Office Services:-Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.-Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.-May also be responsible for copy/binding/copier maintenance.About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. In accordance with applicable law, we are providing the anticipated hourly rate for this role: $17.20 to $23.37/ hr HS Diploma, GED, or equivalent experience required, plus less than one year of related experience. - Basic computer skills/technical knowledge. - Ability to multitask and prioritize in order to meet deadlines.- Good customer service and communication skills. - Ability to work with minimal supervision. - Ability to work OT as needed. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - May require driving between multiple client locations, may also requ