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Client Relations Supervisor

Date Posted: Jun 24, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Fair Lawn, New Jersey, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 22, 2026
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Job Description

Overview

Gottlieb & Greenspan, a law firm specializing in healthcare reimbursement litigation, is seeking a Client Relations Supervisor to lead the Client Relations team within Finance Operations. This role focuses on overseeing client communications, managing complex inquiries, and fostering strong client relationships while ensuring operational excellence.

Key responsibilities

  • Serve as primary escalation point for complex client inquiries, disputes, and service issues.
  • Maintain proactive communication with clients on case status, payments, and timelines.
  • Ensure timely, accurate, and professional resolution of client concerns.
  • Investigate and resolve issues related to awards, payments, documentation, and account discrepancies.
  • Identify root causes of recurring issues and implement process improvements.
  • Supervise, coach, and develop Client Relations staff; monitor performance and service quality.
  • Collaborate with Insurance Relations, Legal Billing, and Legal teams to resolve inquiries efficiently.
  • Ensure accurate and complete documentation of client interactions and resolutions.

Required skills

  • Bachelor's degree in Business Administration, Communications, Healthcare Administration, Legal Studies, or a related fie
  • 3-5 years of experience in client relations, customer service, operations, account management, or a related field
  • Strong conflict resolution and analytical problem-solving skills
  • Excellent written and verbal communication
  • Leadership, team development, and collaboration skills
  • Ability to prioritize and manage multiple tasks in a fast-paced environment
  • Experience in healthcare recoveries, claims administration, legal or settlement services
  • Familiarity with CRM systems, case management platforms, or workflow tools
  • 1-2 years of supervisory or team leadership experience

What the company offers

  • Hiring range: $75,000-$85,000 annually, commensurate with experience
  • 100% employer-paid Medical, Dental, Vision, and Life Insurance
  • 401(k) with Employer Safe Harbor Contributions
  • Profit Sharing and Cash Balance Plan
  • Competitive PTO and Paid Holidays
  • Earned Sick Leave
  • Friendly, team-focused culture

Skills Required

Company Overview

Gottlieb and Greenspan
Fair Lawn, New Jersey, United States of America
3 Current Jobs Openings

Gottlieb & Greenspan is a growing boutique law firm in Bergen County with a collaborative team and core values centered around ethics, respect, accountability, positivity, and commitment to excellence. Read More

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