Overview

Quadrant Health Group provides effective, evidence-based addiction treatment that leads to long-term recovery. We are looking for a Remote Client Engagement Coordinator Compensation : $45k- $55k (Based on experience) Full-time Why Join Quadrant Health Group?Competitive salary commensurate with experience.Comprehensive benefits package, including medical, dental, and vision insurance.Paid time off and sick time pay.Opportunities for professional development and growth.A supportive and collaborative work environment.A chance to make a meaningful impact on the lives of our clientsJoin our dynamic team at Quadrant Health Group! We are seeking a passionate and dedicated Client Engagement Coordinator to join our growing team in Boca Raton, FL. This is a Remote position.The Client Engagement Coordinator serves as an initial point of contact for prospective clients. This entry-level position supports both new lead engagement and the organization's Lead Recovery efforts by quickly connecting with prospective clients, establishing rapport, gathering basic information, and facilitating a warm transfer to the Admissions Call Center.The primary objective of this role is engagement and connection. The Client Engagement Coordinator is responsible for turning digital inquiries and responses into live conversations and ensuring interested prospective clients reach a trained Admissions Representative as quickly as possible. This position does not require prior behavioral health, admissions, or insurance experience. Client Engagement Coordinators are not responsible for determining clinical appropriateness, evaluating insurance coverage, recommending a facility or level of care, or closing an admission. Those responsibilities remain with the Admissions team.What You'll Do:Major Tasks, Duties and Responsibilities:Lead Recovery Engagement Monitor responses generated through automated Lead Recovery text campaigns. Respond promptly to prospective clients who engage with automated outreach. Maintain natural, empathetic, and conversational communication designed to understand the individual's current situation and renewed interest in treatment. Identify individuals who are interested in reconsidering treatment and facilitate a warm transfer to the Admissions Call Center. Maintain appropriate follow-up with responsive prospects who are not yet ready for an immediate transfer.New Form Submission Outreach Serve as the first point of contact for prospective clients submitting inquiry forms through the organization's websites and digital marketing channels. Monitor incoming form submissions and initiate outbound contact as quickly as possible after an inquiry is received. Make outbound calls to prospective clients with the goal of establishing live contact and determining whether they are actively seeking treatment. Build initial rapport and create a welcoming, professional first experience with the organization. Confirm basic information necessary for the Admissions team, including insurance information and whether the individual is seeking treatment related to substance use and/or mental health. Warm transfer engaged and appropriate prospective clients to the Admissions Call Center for further qualification and completion of the admissions process. Make appropriate follow-up attempts when immediate contact is unsuccessful in accordance with established departmental workflows. Warm Transfer & Admissions Handoff Recognize when a prospective client is ready for further assistance and connect them with a trained Admissions Representative. Provide the receiving Admissions Representative with relevant information and context gathered during the initial conversation. Create a seamless transition so prospective clients do not feel as though they are starting the conversation over when transferred. Prioritize immediate handoff whenever a prospective client indicates they are ready to discuss treatment or move forward. Role Boundaries The Client Engagement Coordin