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Client Contact Center Representative

Date Posted: May 21, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Franklin Park, Tennessee, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 21, 2026
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Job Description

Overview

Wesley Group is seeking a Client Contact Center Representative to join their team in Franklin, TN. This role is critical as it involves supporting clients in navigating the timeshare exit process while ensuring a high-quality customer experience. The company values collaboration, innovation, and personal growth within a community-oriented workplace.

Key responsibilities

  • Answer incoming calls from clients and direct them to the appropriate department.
  • Set call appointments for employees.
  • Field calls to the right department and assign leads to the sales team.
  • Log detailed call information in Salesforce.
  • Make outbound calls to return voicemails and reschedule appointments.
  • Monitor and respond to client services emails and public Slack messages.

Required skills

  • Excellent time management and multi-tasking skills
  • Ability to work independently and in a team
  • Strong communication skills, both written and verbal
  • Excellent interpersonal skills
  • Adaptability and flexibility
  • Attention to detail
  • Experience with Excel, Google Sheets, and Gsuite
  • Customer service experience

What the company offers

  • Comprehensive benefits including medical, dental, and vision insurance
  • 401K with a generous company match
  • Generous PTO starting from day one
  • Friendly Monday-Friday work schedule
  • Onsite fitness center and lounge areas
  • Engaging company-wide events and team-building activities
  • Opportunity for professional growth and coaching

Skills Required

Company Overview

Wesley Group
Franklin Park, Tennessee, United States of America
5 Current Jobs Openings

Wesley Group fosters a collaborative and supportive workplace culture dedicated to client success and employee growth. The organization emphasizes innovation and community involvement and offers various employee benefits to enhance work-life balance... Read More

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