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Client Contact Center Representative

Date Posted: May 17, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Franklin Park, Tennessee, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 17, 2026
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Job Description

Overview

Wesley Group is seeking a Client Contact Center Representative to join their team in Franklin, TN. This role involves providing real-time support to clients navigating the timeshare exit process, ensuring a positive and exceptional customer experience while managing calls and related responsibilities.

Key responsibilities

  • Answer incoming calls from clients and transfer to the correct departments.
  • Set call appointments for employees and manage lead assignments.
  • Log calls in Salesforce to provide detailed information.
  • Make outbound calls to return voicemails and reschedule appointments.
  • Monitor client services email and Slack channel, responding in a timely manner.

Required skills

  • Excellent time management and multi-tasking skills
  • Strong communication skills, both written and verbal
  • Interpersonal skills and the ability to treat clients respectfully
  • Flexibility and adaptability in a fast-paced environment
  • Ability to prioritize tasks with attention to detail
  • Experience in customer service
  • Familiarity with Excel, Google Sheets, and Gsuite

What the company offers

  • Comprehensive benefits including medical, dental, and vision insurance
  • 401K with a generous company match
  • Generous PTO starting from day one
  • Monday-Friday work schedule
  • Access to fitness center and team lounge areas
  • Engaging company-wide events and team-building activities
  • Commitment to professional growth and coaching

Skills Required

Company Overview

Wesley Group
Franklin Park, Tennessee, United States of America
5 Current Jobs Openings

Wesley Group fosters a collaborative and supportive workplace culture dedicated to client success and employee growth. The organization emphasizes innovation and community involvement and offers various employee benefits to enhance work-life balance... Read More

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