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Client Contact Center Representative

Date Posted: May 17, 2026
Yearly: USD - USD
Job is expired

Job Detail

  • location_on
    Location Franklin Park, Tennessee, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 17, 2026
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Job Description

Overview

Wesley Group is seeking a Client Contact Center Representative to join their team in Franklin, TN. This role involves providing real-time support to clients navigating the timeshare exit process, ensuring a positive and exceptional customer experience while managing calls and related responsibilities.

Key responsibilities

  • Answer incoming calls from clients and transfer to the correct departments.
  • Set call appointments for employees and manage lead assignments.
  • Log calls in Salesforce to provide detailed information.
  • Make outbound calls to return voicemails and reschedule appointments.
  • Monitor client services email and Slack channel, responding in a timely manner.

Required skills

  • Excellent time management and multi-tasking skills
  • Strong communication skills, both written and verbal
  • Interpersonal skills and the ability to treat clients respectfully
  • Flexibility and adaptability in a fast-paced environment
  • Ability to prioritize tasks with attention to detail
  • Experience in customer service
  • Familiarity with Excel, Google Sheets, and Gsuite

What the company offers

  • Comprehensive benefits including medical, dental, and vision insurance
  • 401K with a generous company match
  • Generous PTO starting from day one
  • Monday-Friday work schedule
  • Access to fitness center and team lounge areas
  • Engaging company-wide events and team-building activities
  • Commitment to professional growth and coaching

Skills Required

Company Overview

Wesley Group
Franklin Park, Tennessee, United States of America
32 Current Jobs Openings

Wesley Financial Group, LLC is a company based in Franklin, Tennessee that helps timeshare owners who have been misled get out of their timeshare. The company is recognized for its rapid growth and has been listed on the INC 500 in 2020. Read More

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