Overview

Job descriptionHouston, TX Full-Time $17 $19 per hour, based on experienceFull-time, Monday to Friday from 8.30 am to 5.00 pmTurn Great Service into Lasting RelationshipsOur sign and graphics business in Houston grows one relationship at a time, and we're looking for a people-first professional to lead the way.As our Client Account Specialist, you'll welcome every customer, understand their needs, and guide them through each order with confidence. When challenges come up, you'll handle them with patience and quick thinking, so clients leave happier than when they arrived. Your success will be measured by the loyalty you build: customers who return, refer their friends, and trust us for years.Why Join UsRewarding pay: $17 $19 per hour, depending on your experienceConsistent hours: Monday through Friday, 8:30 AM to 5:30 PM, with occasional overtimeTraining from day one: front counter sales, product knowledge, key lines, and the owner's manualCareer growth: advance into senior account leadership as our client base expandsA team that values you: your relationships drive the success of the entire businessYour RoleDeliver Outstanding Client CareGreet walk-in visitors and answer incoming calls and emails as the voice of our businessHandle client concerns with patience, find fast solutions, and keep clients updated until the matter is closedThank every client personally with a handwritten card included with each orderStay in regular contact with our Top 100 customers, club members, and accounts that have gone quietTurn happy clients into referral sources by asking for introductions and reaching out to each new contactManage Orders with CareAsk the right questions to understand each client's goals, then suggest solutions that fitPrepare price quotes and check in on pending quotes to move them forwardWrite up work orders accurately and collect client sign-off and depositsAct as the link between clients and the production team, answering questions about active ordersLet clients know promptly when their order is completeBring in New BusinessCall prospects from direct mail lists, new business listings, our existing customer files, and inactive accountsFind new leads through networking groups, the Chamber of Commerce, LinkedIn, and online business directoriesCoordinate direct mail and email promotions, including bi-monthly specials and outreach to club members and inactive clientsPut the Marketing Planner into action alongside the Owner or Marketing RepresentativeRecord every contact in our database so no follow-up is missedSupport Day-to-Day SuccessPartner with vendors to get pricing and check the status of ordersHelp the owner with reports, end-of-day close-outs, invoicing, and recurring paperworkLearn other areas of the business so you can step in wherever you're neededHelp maintain quality standards and a welcoming, tidy front officeWhat You BringBackgroundYour skills matter more than your degree: any mix of schooling, training, or work history that has prepared you for this role is welcomePast experience in a customer service or retail sales positionA track record of staying composed and solving problems quickly when clients need helpCore AbilitiesExcellent listening, speaking, and writing skillsA sharp eye for spelling, grammar, and punctuation, and careful proofreadingThe ability to understand a client's needs and present helpful optionsConfidence in selling and making outbound callsSolid math skills, including whole numbers, fractions, and converting fractions to decimalsComfort using a ruler and calculator for measurements and pricingWorking knowledge of Windows, Microsoft Office, and POS or accounting software, with fast, accurate typingStrong time management and the ability to juggle multiple prioritiesAdditional DetailsWillingness to put in extra hours occasionally during busy periodsComfortable spending long periods on your feet and at a computerCompletion of our pre-employment assessmentsEligibility to work in the U.S. without