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Claims Service Specialist

Date Posted: Jun 27, 2026
Yearly: USD - USD

Job Detail

  • location_on
    Location New Norfolk, Virginia, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 26, 2026

Job Description

Overview

As a Claims Service Specialist at GEICO in Norfolk, Virginia, you will play a crucial role in assisting customers during their challenging times following accidents. This hybrid position involves extensive training and requires strong communication skills, attention to detail, and a proactive approach to problem-solving.

Key responsibilities

  • Collect facts and investigate details about accidents
  • Gather statements from involved parties
  • Provide outstanding customer service and support policyholders
  • Demonstrate patience and empathy in high-pressure situations

Required skills

  • Customer service experience
  • Effective verbal and written communication skills
  • Ability to work in a fast-paced call center environment
  • Attention to detail
  • Problem-solving abilities
  • Empathy and willingness to support customers
  • High school diploma or equivalent

What the company offers

  • Personalized development programs and career growth opportunities
  • Hybrid work model with remote flexibility
  • Comprehensive Total Rewards program
  • 401K savings plan with a 6% match
  • Tuition assistance and performance incentives
  • Inclusive culture focused on caring and belonging
  • Employee engagement and recognition programs

Skills Required

Company Overview

Rio Largo, Florida, United States of America

GEICO is one of the largest auto insurers in the United States, offering quality coverage and a commitment to innovation. The company values its employees, providing opportunities for growth and a supportive work culture. Read More

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