Overview

Description: Arcadia Management Services is looking for a Claims & Legal Manager - Residential Properties to join our exceptional team. In this role, you'll be responsible for supporting the residential property portfolio by managing eviction processes, coordinating litigation and claims, and partnering with internal teams and external counsel to mitigate legal and operational risk. WHO WE ARE Arcadia Management Services is a privately held, full-service property management company based in San Jose, California. As part of the Arcadia family of companies, we oversee a diverse residential portfolio throughout the Bay Area, with a long-standing track record of operational excellence and long-term ownership. Our success is built on high standards, accountability, and consistency in execution. We take a disciplined, hands-on approach to property operations and expect the same level of ownership from our team. Many of our employees have built long careers here-a reflection of our commitment to stability, professionalism, and doing things the right way. WHO WE NEED We are seeking a detail-oriented, highly organized professional who thrives in a high-accountability environment and is comfortable working at the intersection of operations, legal coordination, and risk management. The ideal candidate is: Process-driven and highly organized , with the ability to manage multiple complex matters simultaneously A strong communicator , capable of working effectively with property teams, attorneys, insurance partners, and executive leadership Thoughtful and decisive , with sound judgment around escalation, risk, and prioritization Resilient under pressure , able to manage deadlines, disputes, and competing priorities with professionalism Highly accountable , taking full ownership of responsibilities and driving issues through to resolution WHAT WE OFFER We offer the opportunity to be part of a stable, established organization where your work has real visibility and impact. This role provides direct exposure to leadership, meaningful responsibility, and the ability to influence outcomes across the portfolio. In addition, we offer: A collaborative, high-performing environment with clear expectations and leadership support Exposure to complex legal, claims, and operational challenges with real business impact A comprehensive and competitive benefits package , including medical, dental, vision, retirement plans, and paid time off Long-term career stability and growth opportunities within a company that values tenure and promotes from within JOB DESCRIPTION This role supports the residential property portfolio by managing eviction processes, coordinating litigation and claims, and partnering with internal teams and external counsel to mitigate legal and operational risk. This is a hands-on, in-house role focused on execution, coordination, and continuous process improvement. The position serves as a key liaison between property operations, legal counsel, and insurance partners, ensuring compliance with applicable laws and consistency in case handling across the portfolio. This role does not provide legal advice. This role is 100% in person in San Jose, CA. We do not offer remote work. Requirements: DUTIES AND RESPONSIBILITIES Executive Reporting & Stakeholder Communication Prepare and deliver regular reporting to the management team on eviction activity, claims status, legal trends, and risk exposure Present monthly and quarterly summaries of portfolio-wide legal and claims activity, including key metrics, trends, and areas of concern Provide timely and ongoing updates to the President, CFO and Director of Residential Property Management on significant claims, litigation matters, and emerging risks Escalate high-risk or high impact matters promptly, ensuring leadership has clear visibility into potential exposure and recommended actions Develop clear, concise reporting materials that translate legal and claims data into actionable business insight