Overview

Location US-AL-TroyJob Category Claims and InvestigationPosition Type Regular Full TimeReq ID 44369OverviewBeing good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a team and do some good!ResponsibilitiesJoin our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather-related claims for homeowners, commercial properties, and large losses. We are looking for an experienced and highly skilled professional to contribute to our dynamic team. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable service. Key Responsibilities:Conduct on-site inspections and assessments of property damages for both residential and commercial claimsCollaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionallyGather necessary evidence, document findings, and prepare detailed reports to support the claims handling processInvestigate and adjust both personal and commercial property claims with exposures up to $500,000Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulationsNegotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelinesWhere you'll work: This position is located in Troy, Alabama. Competitive candidates should reside within one of the listed zip codes and will service this same territory: (phone number removed)This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where you will be required to travel outside your assigned area to assist in other territories. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours. QualificationsCompetitive candidates must demonstrate:Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claimsStrong knowledge of property insurance policies, coverage and claim handling practicesKnowledge of both residential and commercial building constructionFamiliarity with local regulations and compliance requirements in your assigned territoryExcellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholdersProven effective communication skills to handle difficult/emotional conversations with a customer-minded focusProven ability to assess damages, estimate repair costs, and negotiate settlementsDetail-oriented with strong organizational and analytical skillsProficient in using claims management software and other relevant tools Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spacesMay be required to complete Rope and Harness Safety Training.A valid driver's license is requiredPreferred:Bachelor's Degree in a related field or equivalent work experienceExperience in handling complex or high-value claimsConstruction backgroundWater mitigation inspection exper