Overview

About the Company Our client is a large nonprofit organization. They are looking for a Chief Operating Officer (COO) to join their team! Why Work Here Lead operations for a mission-driven organization making a meaningful community impact Opportunity to shape strategy and scale programs Collaborative leadership environment Hybrid work environment About the Opportunity 1. Organizational Leadership & Strategy Partner with the CEO to develop and implement organizational strategy and annual operating plans Provide leadership across departments to ensure alignment with mission, goals, and impact objectives Lead cross-functional collaboration and continuous improvement initiatives Act as a strategic advisor to the CEO and Board on operational and financial matters Support governance through reporting, policy development, and risk oversight 2. Finance & Administration Responsible for an organization budget of $12 million Oversees all financial operations, including budgeting, forecasting, reporting, and audits Ensure strong internal controls, compliance with CRA and Ontario nonprofit regulations, and stewardship of funds Monitor organizational financial health and provide insights for decision-making Lead financial planning for seasonal workforce scaling and program expansion Supervise finance staff or external partners (e.g., auditors, accountants) 3. Operations & Facilities Lead day-to-day operations to ensure efficiency, safety, and quality across all sites Oversee facilities management, including maintenance, capital planning, and regulatory compliance Support operational readiness for seasonal ramp-up (staffing, logistics, infrastructure) Implement systems and processes that improve productivity and service delivery Manage vendor relationships and contracts 4. Information Technology & Systems Oversee IT infrastructure, data systems, and cybersecurity practices Ensure technology supports organizational needs, including program delivery and reporting Lead digital transformation initiatives where appropriate Ensure data integrity, privacy compliance, and effective reporting systems 5. Programs & Client Services Provide executive oversight to program and client service delivery teams Ensure programs are effective, equitable, and aligned with mission impact goals Monitor program outcomes, KPIs, and continuous improvement efforts Support development of new programs or expansion opportunities Promote a client-centered, inclusive service culture 6. Risk Management, Compliance & Organizational Resilience Lead the development, implementation, and continuous improvement of the organization's enterprise risk management framework Identify, assess, and mitigate operational, financial, strategic, reputational, and safety risks across all functions Ensure compliance with applicable federal, provincial, and municipal regulations, as well as funder requirements and accreditation standard Develop and maintain business continuity and emergency response plans, with particular attention to seasonal scaling of operations Partner with program leaders to ensure appropriate risk controls are embedded in client services and program delivery Monitor risk indicators and provide regular reporting to the CEO and Board Foster a culture of risk awareness, accountability, and proactive issue identification across the organization Manage insurance coverage and claims processes in coordination with external advisors 7. People Leadership & Culture In collaboration with the Chief People Officer, lead, mentor, and develop a diverse team of leaders and staff while supporting Human Resources initiatives related to workforce planning, including seasonal staffing requirements. Foster a collaborative, mission-driven organizational culture Promote staff engagement, accountability, and performance excellence About You Bachelor's degree in business administration, nonprofit management, or related field (Master's preferred) Experience in a charitable organization reliant on fu