Morrow, GA OnsiteEarn Up to $41,600/YearNON-VOICE CUSTOMER SERVICE & SALESLooking for a new career opportunity? Join our Customer Service & Sales Chat Support team at VXI!Why Join VXI?Competitive Pay + Overtime OpportunitiesPerformance-Based IncentivesPaid TrainingNon-Voice (Chat Support)Career Growth OpportunitiesWhat You'll Do:Assist customers through live chatResolve billing and service inquiriesRecommend products and services based on customer needsDeliver excellent customer service while meeting sales goalsWhat We're Looking For:High School Diploma or GEDStrong written communication skillsBasic computer skillsCustomer-focused and sales-driven attitudeJob SummaryWe are looking for customer-focused and sales-driven individuals to join our team as Customer Service & Sales Chat Representatives. In this non-voice role, you will assist customers through chat, resolve billing inquiries, recommend products and services, and help drive customer satisfaction and sales performance.Key ResponsibilitiesProvide customer support through chat channels.Address and resolve billing-related concerns and inquiries.Promote and sell products, services, and package upgrades based on customer needs.Maintain high levels of customer satisfaction and loyalty.Meet quality, productivity, and sales performance goals.Handle multiple customer interactions simultaneously while ensuring accuracy and professionalism.Deliver exceptional service while balancing customer experience and sales objectives.QualificationsEducationHigh school diploma or GED required.Required SkillsCommunication & Customer ServiceStrong written and verbal communication skills.Customer-focused mindset.Excellent active listening and probing skills.Ability to build rapport and demonstrate empathy through chat interactions.Ability to follow established processes and scripts while maintaining a natural communication style.Sales & PerformanceStrong sales aptitude.Goal-oriented with the ability to meet productivity, quality, and sales metrics.Results-driven and motivated to achieve performance targets.Problem Solving & AdaptabilityStrong analytical and problem-solving skills.Ability to identify customer needs and provide appropriate solutions.Adaptable to changing processes, systems, and business requirements.Open to coaching and continuous improvement.Professional AttributesHigh level of integrity and accountability.Strong sense of ownership and responsibility.Ability to work effectively under pressure.Strong time management and multitasking skills.Detail-oriented with excellent organizational skills.Resilient and capable of handling challenging customer situations professionally.
Not specified in the original listing.
Not specified in the original listing.
