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Certified Medical Assistant (CMA) - Patient Engagement Center

Date Posted: Jun 28, 2026
: USD - USD
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Job Detail

  • location_on
    Location Durham, North Carolina, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 26, 2026
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Job Description

Overview

As a Certified Medical Assistant (CMA) at Duke Health's Patient Engagement Center, you will provide essential clinical support and patient care in a high-volume call center, assisting with various medical needs. The role involves collecting medical histories, monitoring vital signs, scheduling appointments, and communicating effectively with patients to ensure they receive compassionate care.

Key responsibilities

  • Collect medical histories and monitor vital signs
  • Assist medical staff in patient care tasks
  • Prepare patients for exams and procedures
  • Perform EKGs and basic lab tests
  • Manage prescription refills and calls
  • Schedule appointments and coordinate referrals
  • Handle administrative tasks like billing and updating medical records
  • Ensure clear communication and support for patients

Required skills

  • Certified Medical Assistant certification
  • BLS certification
  • Experience in clinical settings (1+ years for Level II, 3+ years for Level III)
  • Strong customer service skills
  • Knowledge of medical terminology
  • Ability to follow oral and written instructions
  • Familiarity with infection control procedures
  • Typing skills and ability to document clearly

What the company offers

  • $7,500 Commitment Bonus for Eligible Candidates
  • Opportunity to work remotely after probation period

Skills Required

Company Overview

Duke Health
Durham, North Carolina, United States of America
79 Current Jobs Openings

Duke Health is committed to providing compassionate care that changes lives. With over 110 primary and specialty outpatient clinics, it extends its health mission throughout North Carolina. Read More

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