Description: STATEMENT OF THE JOBProvides information and referral services and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week.We are hiring two (2) Full-Time and three (3) Part-Time positions (up to 20 hrs/Week). 1st and 2nd shift hours only! Weekend availability is a must. ESSENTIAL DUTIES AND RESPONSIBILITIESInterviews clients and conducts a thorough assessment of their needsIdentifies appropriate resourcesSupports the client in implementing the referral and, when appropriate, makes the linkage with other agencies for the clientAdvocates for the inquirer, when necessary, to assist in contacting and utilizing resources.Conducts follow-up to ensure that the inquirer's needs have been metUses crisis management techniques in accordance with agency proceduresMaintains complete and accurate documentationResponsible for staying current with all ongoing training requirements for both servicesAssists with community outreach activities as assigned by the management teamActively involved with agency programs and eventsSupports operations during times of disaster as defined by agency policyMaintains up-to-date knowledge of agency processes and policies & proceduresPerforms all other duties as assigned Requirements: High school diploma and experience with human services preferred. Successful completion of 40-hour classroom training required (provided by Gryphon Place).KNOWLEDGE / SKILLS / ABILITIESWell-developed interpersonal skillsExcellent computer skillsDemonstrated crisis intervention skillsVersed in substance abuse issues and mental health issuesClear and effective communication and accurate assessment of inquirer's needsAbility to function as a team member in an experiential learning settingAbility to effectively problem-solve and resolve conflictAbility to work independently with minimal supervisionAbility to maintain professional expectations and assist individuals with diverse backgroundsKnowledgeable of program procedures and the contact center's information systemMust have reliable, secure internet service along with a cellular phone. PId61cda2fe77f-6637
Not specified in the original listing.
Not specified in the original listing.
