Overview

Customer Service Representative (CSR)The Customer Service Representative (CSR) delivers exceptional customer service to both customers and team members while supporting sales growth, operational efficiency, and safety standards. The CSR consistently represents true north's brand by providing fast, friendly, and clean service inside and outside the store, ensuring a positive customer experience at every interaction.Essential FunctionsProvide prompt, courteous customer service in accordance with company standardsAccurately process customer transactions using point-of-sale systemsMaintain a clean, safe, and organized store environmentPerform assigned food service tasks following food safety and sanitation requirements, as applicablePerform interior and exterior store duties necessary to support daily operationsCustomer ServiceAssist customers and provide product or service recommendationsGreet and acknowledge every customer to create a welcoming environmentCommunicate customer feedback, concerns, and complaints to managementMonitor store activity and report suspicious behavior or incidentsSales and Cash HandlingPromote customer loyalty and enroll customers in the rewards programStay informed on current promotions, advertised products, and salesUpsell by recommending complementary or similar itemsAccurately process transactions using the POS system while following cash-handling and loss prevention proceduresEnsure all items are scanned, paid for, and secured, especially high-risk merchandiseVerify ID and comply with age-restricted sales laws and policiesEnsure accurate pricing, labeling, and promotional updatesExplain car wash programs and assist with traffic flow during peak times if applicableStore Cleanliness and AppearanceInteriorMaintain clean, sanitary, and well-stocked restrooms, food service stations, and customer spacesEmpty interior trash receptacles and keep register area clean, neat, and organizedRespond to spills and maintain clean organized cooler and storage areasEnsure floors, displays, and merchandise are organized and maintained according to merchandising standards and planogramsExteriorMaintain the cleanliness, safety, and overall appearance of the exterior area, including parking lot, fueling areas, entrances, and dumpster areasEnsure safety by shoveling and salting walkways, pump areas, and car wash entrance/exit if applicable and notifying management of any lighting issuesMaintain fuel station and dispenser areas by cleaning equipment, monitoring conditions, replenishing supplies, and reporting issues as neededMonitor exterior equipment and fixtures for cleanliness, functionality, and signs of damage or tampering and report issues as neededPerform tasks such as picking up trash, emptying trash receptacles, basic landscaping upkeep, minor painting or touch-up tasks, and spill response as neededOperational SupportPrepare and serve food items in accordance with food safety and sanitation standardsSupport inventory management activities including receiving deliveries, stocking merchandise, rotations, product placement, and removing expired or damaged productsSupport store operations during high-volume periods, staffing shortages, or special promotions as neededAssist store operations with training new team membersPerform other duties as assigned by managementRequirementsBasic reading, writing and math skillsAbility to operate point of sale, store, and car wash equipmentAbility to follow company policies, procedures, and safety standardsMaintain proper uniform standards while on dutyMust be able to work flexible hours including evenings, weekends, and holidaysMust meet the minimum age requirements for selling alcohol in the state in which the position is located (18 years of age in Ohio, Michigan, and Wisconsin, 21 years of age in Illinois)Education and ExperienceNo experience requiredPrior customer service or cashier experience preferredPhysical RequirementsAbility to stand or walk for extended periods of timeAbi