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Call Service Representative

Date Posted: May 17, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Honolulu, Hawaii, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 17, 2026
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Job Description

Overview

Securitas Technology is seeking a Call Service Representative to join their 24/7 Alarm Monitoring Center in Honolulu, Hawaii. This full-time role involves responding to alarm signals, managing events, and ensuring timely communication with emergency services and customers, akin to a 911 dispatcher.

Key responsibilities

  • Respond to all incoming alarm signals using automation software
  • Notify authorities and contact lists as necessary
  • Log information into the automation system accurately
  • Answer calls on a multi-line telephone system
  • Maintain confidentiality of customer information

Required skills

  • High School Diploma or GED required, some college preferred
  • 1-3 years' work experience
  • Typing skills (30+ words per minute)
  • Ability to prioritize and multitask
  • Follow written and verbal instructions
  • Good interpersonal communication and organizational skills
  • Work well in a fast-paced environment
  • Positive attitude towards teamwork and improvement

What the company offers

  • Alarm Monitoring Operator Pay Progression Program
  • Shift premium for eligible assigned shifts
  • Opportunity for annual merit pay increases
  • Paid company training
  • Medical, Dental, Vision, and Life Insurance
  • Company Paid Short Term and Long-Term Disability
  • 401K with 60% Match up to 6% of salary
  • Paid vacation, holiday and sick time
  • Educational Assistance
  • Exceptional internal career advancement opportunities
  • Wide variety of employee discounts on travel, equipment, and more

Skills Required

Company Overview

Securitas Technology
Honolulu, Hawaii, United States of America
11 Current Jobs Openings

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. With over 13,000 colleagues in 40 countries, they focus on creating a safer w... Read More

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