About the jobJob DescriptionAbout the RoleThe Brink's National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience.We are looking for customer-focused professionals who enjoy solving problems, providing effective solutions, and working in a fast-paced environment. If you thrive on helping others and collaborating with a team, we'd love to hear from you.Availability RequirementsThis role requires flexibility to provide short-notice schedule coverage for employee absences, vacations, and other staffing needs. Candidates must be available to accommodate changes in scheduling as operational requirements arise.Required Shift Availability08:00 AM - 04:00 PM03:00 PM - 11:00 PM11:00 PM - 07:00 AMAvailability for both weekday and weekend coverage is requiredKey ResponsibilitiesRespond to internal and external customer inquiries via phone and emailProvide support related to Brink's products and servicesTroubleshoot technical issues impacting customers and crew membersCollaborate with internal departments to ensure timely resolution of customer concernsFollow established processes to diagnose issues and identify appropriate solutionsGenerate and distribute operational reports throughout the daySupport ad hoc projects and serve as a key contact for customer communicationsDeliver a professional, positive, and efficient customer experienceRequired QualificationsWe're looking for candidates who have:A passion for delivering exceptional customer serviceMinimum 2 years of experience in:Call Centre environmentsCustomer Service rolesHelp Desk or Technical Support positionsStrong problem-solving and troubleshooting skillsAbility to remain calm and effective under pressureAbility to manage multiple priorities and quickly adapt between:Technical support inquiriesBilling-related concernsPhone and email communicationsExcellent verbal and written communication skillsStrong computer and technology skillsA positive, collaborative, team-first mindsetA continuous improvement approach with a willingness to suggest process enhancementsNice to Have Qualifications:Experience working within the transportation/security industryQualifications
Not specified in the original listing.
Not specified in the original listing.
The Brink's Company is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services, serving a wide range of clients from financial institutions to government agencies. They emphasize building partner... Read More