Job DescriptionJob DescriptionWho We AreNot your average call center-that's the Milan difference. We're a high-energy, results-driven team that knows how to have fun while getting the job done. We celebrate wins, push each other to improve, and create an environment where people actually enjoy coming to work.What You'll Do As a Call Center Supervisor, you'll lead from the front-literally. This role is hands-on, with about 90% of your time spent on the floor coaching agents in real time. You'll be right behind the team, helping them improve, build confidence, and win.Lead, coach, and develop a team to hit and exceed KPIsProvide real-time, in-the-moment coaching that actually sticksCreate a positive, high-energy environment where people enjoy coming to workHave direct, honest conversations that motivate-not discourageUse data and technology to monitor performance and drive smarter decisionsKeep the client experience at the center of everything you doLocation: Omaha, NE (Onsite)Compensation: $25/hr + monthly bonusStatus: Full-time HourlySchedule: Shifts ranging from 7 AM - 10:30 PMWhat You Bring2+ years of leadership experience in a KPI-driven environmentStrong coaching skills-you know how to give feedback that people want to hearConfidence having tough conversations in a way that feels natural and productiveComfort with technology and using systems to track performance and improve resultsA positive, team-first attitude with the ability to thrive in a fast-paced environmentExperience in a call center or sales environment preferredBilingual (Spanish preferred) is a plusWhy You'll Love It HereA call center that doesn't feel like a call center-fun, collaborative, and team-focusedOpportunities to grow your career as we continue to expand nationwideFull benefits: medical, dental, vision, 401kFree laser hair removal (for you + your spouse/partner) Benefits IncludeFREE laser hair removal for employees and their spouse or legal partnerMedical, dental, vision, disability and life insurance within 30 daysPaid time off starting immediatelyClosed on 6 major holidays401K retirement plan with vested employer matchAll potential employees of Milan will be required to successfully pass a pre-employment background check before employment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.Equal Opportunity Employer
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