Overview

Description: Hybrid Position - 2 Days in office/3 days work from homeFor over 30 years, Guardian Storage has been a locally owned leader in the self-storage industry, known for our exceptional customer service and immaculate, high-quality properties. We're proud of the relationships we build-with our customers and with each other-and we're looking for new team members who share that same passion.We're seeking individuals who are:Naturally curious and eager to learnGreat at connecting with people from all walks of lifeTech-savvy and open to new tools and processesSelf-motivated with a strong work ethicAligned with our core values: Caring, Excellence, Commitment, Innovation, and Teamwork At Guardian Storage, our team is the heart of our success. That's why we offer a comprehensive benefits package and a supportive work environment that recognizes and rewards your contributions.What We Offer:Competitive payComprehensive medical coverageCompany-paid dental and vision insuranceCompany-paid short-term & long-term disability, life, and AD&D insuranceGenerous paid time off401(k) plan with company matchCorporate discountsCompany-sponsored events and awardsDiscretionary bonusesFree storage space and more!If you're looking for a workplace where you can grow, contribute meaningfully, and be part of a close-knit team, we'd love to hear from you!Position Summary:As a key contributor to Guardian Storage's inbound sales team, the Call Center Associate plays a vital role in converting inquiries into reservations and rentals through exceptional customer service and consultative sales techniques. This role is responsible for guiding prospective tenants through the self-storage reservation and rental process, understanding their needs, and delivering customized solutions, all while maintaining a professional and courteous demeanor across phone, chat, and email platforms.Why Join Guardian Storage?Make a Real Impact: You'll be a trusted advisor helping customers during key life transitions like moves, renovations, or business growth.Earn More Than a Paycheck: Competitive hourly pay, performance-based incentives, and opportunities to grow into leadership or operational roles.Hybrid Flexibility: Enjoy a mix of remote and in-office work, with schedules designed to support work-life balance.Training & Growth: We invest in you from Day One, with personalized coaching, access to tools and resources, and a team that truly wants you to succeed.A Company That Cares: Join a values-driven organization with a strong reputation, team-oriented culture, and leadership that listens. Requirements: Call Center Sales Associate Responsibilities include:Serve as the first point of contact for potential customers and current tenants via phone, live chat, and emailSecure contact details, schedule appointments, take reservations, and complete phone-based rentals.Process customer paymentsFollow Guardian Storage's consultative selling process to maximize rental conversions and customer satisfactionProvide industry-leading customer service on all interactionsProtect any sensitive or private information such as payment information and personal details by maintaining 100% confidentiality.Perform other call center-related duties as assigned or required by the Call Center ManagerCall Center Sales Associate Qualifications include:2 + years sales or customer service experience preferred; self-storage or real estate industry experience is a plusMust have excellent listening, verbal and written communication skills via phone and emailSelf-storage experience a plus but not requiredComfort with using CRM systems and multitasking across digital tools.A customer-first mindset with the ability to build rapport and overcome objections.Must be able to work independently in a fast paced environment with shifting priorities and, in a small team call center environmentMust be able to work afternoon or evening shifts, including weekendsMust have reliable transportation and willing to work in o