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Call Center Representative

Date Posted: Jun 25, 2026
Yearly: USD - USD

Job Detail

  • location_on
    Location Wood Buffalo, New York, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 23, 2026

Job Description

Overview

As a Call Center Representative at Spectrum in Buffalo, New York, you will play a vital role in enhancing customer satisfaction by resolving inquiries and troubleshooting issues related to Video, Internet, and Streaming services. This position is well-suited for individuals who enjoy problem-solving and building meaningful relationships with customers, while also providing support for account management and technical assistance.

Key responsibilities

  • Resolve customer inquiries and troubleshoot issues using diagnostic tools
  • Manage account activation, maintenance, and billing concerns
  • Recommend upgrades and solutions based on customer needs
  • Process orders and navigate account management systems
  • Facilitate escalations for complex issues
  • Contribute ideas to improve customer experience
  • Achieve sales activity goals and stay updated on products

Required skills

  • High school diploma or equivalent
  • Customer service and sales or retention experience
  • Ability to read, write, speak and understand English
  • Knowledge of Spectrum products and troubleshooting techniques
  • Proficiency in billing systems
  • Strong verbal and written communication skills
  • Complex problem-solving abilities
  • Multitasking and attention to detail
  • Experience with Microsoft Office Suite and relevant software

What the company offers

  • Comprehensive pay and benefits package
  • Support for all aspects of employee well-being
  • Equal Opportunity Employer

Skills Required

Company Overview

Rhinelander, Wisconsin, United States of America

Spectrum is committed to providing exceptional service and a rewarding work environment for its employees. The company offers competitive pay and benefits, recognizing and rewarding contributions to its success. Read More

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