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Call Center Representative ($20 PH starting)

Date Posted: May 21, 2026
: USD 20.00 - USD 20.00
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Job Detail

  • location_on
    Location Wood Buffalo, New York, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 21, 2026
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Job Description

Overview

As a Call Center Representative at SPECTRUM, you will play a crucial role in assisting customers with their inquiries and technical issues related to Spectrum's Community Solutions products and services. This position emphasizes problem-solving and relationship-building to enhance customer satisfaction and support the company's positive reputation.

Key responsibilities

  • Resolve customer inquiries and troubleshoot Video, Internet, and Streaming issues using diagnostic tools.
  • Manage account activation, maintenance, and billing concerns through phone support.
  • Recommend upgrades and solutions based on customer needs.
  • Process orders and navigate account management systems for new sales.
  • Facilitate escalations and assess the need for field visits on complex issues.
  • Contribute ideas to improve the customer experience.
  • Achieve sales activity goals and stay informed about Spectrum product offerings.

Required skills

  • High school diploma or equivalent.
  • Customer service and sales or retention experience.
  • Knowledge of Spectrum products and troubleshooting for Video, Internet, and Voice repair.
  • Proficiency in billing systems.
  • Strong verbal and written communication skills.
  • Complex problem-solving abilities.
  • Ability to multitask and pay attention to detail.
  • Experience with Microsoft Office Suite and intranet navigation.
  • Positive phone demeanor.

What the company offers

  • Comprehensive pay and benefits package.
  • Support for employee well-being at every stage of life.
  • Opportunities for employment and advancement.

Skills Required

Company Overview

SPECTRUM
Rhinelander, Wisconsin, United States of America
13 Current Jobs Openings

SPECTRUM is a large organization that operates 24/7 bustling call centers and values customer connection and service. They are committed to providing a positive and supportive work environment, as well as delivering high-quality service to their cust... Read More

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