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Call Center Representative ($20 PH starting)

Date Posted: Jun 25, 2026
: USD 20.00 - USD 20.00
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Job Detail

  • location_on
    Location Wood Buffalo, New York, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 23, 2026
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Job Description

Overview

As a Call Center Representative at SPECTRUM, you will play a crucial role in enhancing customer satisfaction by guiding customers through Spectrum's Community Solutions products and services. This role emphasizes problem-solving and relationship-building, allowing you to contribute to the company's reputation while advancing your knowledge in technology and account management.

Key responsibilities

  • Resolve customer inquiries and troubleshoot Video, Internet, and Streaming issues using diagnostic tools
  • Manage account activation, maintenance, and billing concerns through phone support
  • Recommend upgrades and solutions based on customer needs
  • Process orders and navigate account management systems
  • Facilitate escalations and assess the need for field visits for complex issues
  • Contribute ideas to improve the customer experience
  • Achieve sales activity goals and maintain product knowledge

Required skills

  • High school diploma or equivalent
  • Customer service and sales or retention experience
  • Knowledge of Spectrum products and troubleshooting
  • Proficiency in billing systems
  • Strong verbal and written communication skills
  • Problem-solving abilities
  • Ability to use personal computer and relevant software including Microsoft Office Suite
  • 1+ years working in cable operations or telecommunications call center (preferred)

What the company offers

  • Comprehensive pay and benefits package
  • Opportunities for employment and advancement
  • Support for employee well-being at every stage of life

Skills Required

Company Overview

SPECTRUM
Rhinelander, Wisconsin, United States of America
233 Current Jobs Openings

Spectrum is committed to providing exceptional service and a rewarding work environment for its employees. The company offers competitive pay and benefits, recognizing and rewarding contributions to its success. Read More

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