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Call Center Manager

Date Posted: Jun 23, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Alabama, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

Arrabisis Company is seeking a dynamic and experienced Call Center Manager to oversee operations in Adger, Alabama. The role involves leading a team dedicated to exceptional customer service, process improvement, and data analysis.

Key responsibilities

  • Manage and lead the call center team to achieve performance metrics and customer satisfaction goals
  • Develop and implement effective call center strategies and procedures
  • Monitor and analyze call center performance data to identify trends and implement improvements
  • Provide coaching and training to enhance staff skills and performance
  • Ensure compliance with company policies and quality standards
  • Collaborate with other departments for a seamless customer experience
  • Prepare and present reports on performance and improvements
  • Manage scheduling, staffing, and resource allocation
  • Handle escalated customer issues and complaints

Required skills

  • Call Centre / Customer Service
  • Customer service
  • Leadership
  • Process improvement
  • Data analysis
  • Coaching
  • Team management
  • Communication

What the company offers

Not specified in the original listing.

Skills Required

Company Overview

Arrabisis Company
Boerne, Texas, United States of America
4 Current Jobs Openings

Arrabisis Company specializes in providing customer service solutions, focusing on enhancing the customer experience through effective call center management. The company is committed to maintaining high performance and quality standards in its opera... Read More

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