Call Center CSR requires: • Call center • Customer service • MS Office DUTIES: • Properly document customer complaints and concerns immediately and facilitate satisfactory resolution. • Communicate effectively with leaders including the Customer Service Supervisor & Manager. Communications include updating them regularly to guarantee customer expectations are met and any problems or issues are addressed in a timely and professional manner. • Regularly attend and participate in team meetings. • Participate in ongoing training and development to improve the knowledge and skill required to better serve our customers. Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact. • Maintaining a positive, empathetic, and professional attitude toward customers at all times. • Develop a strong knowledge of our product portfolio and procedures • Demonstrate 100% follow through in every commitment in an effort to provide one call resolution. • Effectively communicate additional promotions and services we offer. • Process customer orders in a courteous, efficient, timely manner with minimal errors
Not specified in the original listing.
Not specified in the original listing.
Global Channel Management, Inc. specializes in managing and supporting channel partners and resources across various sectors. Focused on enhancing operational efficiencies and protective measures, the company aims to provide robust asset protection s... Read More