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Call Center Agent

Date Posted: May 17, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Honolulu, Hawaii, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 17, 2026
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Job Description

Overview

Securitas Technology is seeking a Call Center Agent to work in their 24/7 Alarm Monitoring Center in Honolulu, Hawaii. This role involves responding to alarm signals, managing alarm events, and ensuring proper communication with emergency services and customers, similar to that of a 911 dispatcher.

Key responsibilities

  • Respond to incoming alarm signals according to procedures
  • Log information into the automation system accurately
  • Operate a multi-line telephone system
  • Notify authorities and contact lists when appropriate
  • Maintain confidentiality of customer information
  • Prioritize and multitask in a fast-paced environment

Required skills

  • High School Diploma or GED
  • 1-3 years' work experience preferred
  • Typing speed of 30+ words per minute
  • Ability to follow written and verbal instructions
  • Strong interpersonal communication and organizational skills
  • Attention to urgency and accuracy

What the company offers

  • Alarm Monitoring Operator Pay Progression Program
  • Shift premium for eligible assigned shifts
  • Opportunity for annual merit pay increases
  • Paid company training
  • Medical, Dental, Vision, and Life Insurance
  • Company Paid Short Term and Long-Term Disability
  • 401K with 60% Match up to 6% of salary
  • Paid vacation, holiday and sick time
  • Educational Assistance
  • Exceptional internal career advancement opportunities
  • Wide variety of employee discounts on travel, equipment, and more

Skills Required

Company Overview

Securitas Technology
Honolulu, Hawaii, United States of America
11 Current Jobs Openings

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. With over 13,000 colleagues in 40 countries, they focus on creating a safer w... Read More

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