Overview

Business Services Rep Job Title: Business Services RepLocation: Michigan Works! Southeast - Hillsdale, MIReports to: Business Services ManagerSupervises: N/AFLSA Status: Full-time, Non-exemptCome Join Our Team!At Michigan Works! Southeast, we are the front lines of workforce development, meeting the talent demands of local employers and addressing the unique needs of the communities in Southeast Michigan. Serving Hillsdale, Jackson, Lenawee, Livingston, and Washtenaw counties, we are committed to delivering services that help businesses find skilled workers and provide a competitive edge for career seekers. By creating meaningful connections, we empower individuals to build a brighter future and support businesses in achieving their goals.If you are passionate about making a difference in your community and want to be part of a team that helps shape the future workforce, we invite you to join us. Together, we can create pathways to success for both career seekers and employers.Job SummaryThe Business Services Representative (BSR) develops, establishes and maintains working relationships with businesses and related workforce partners in their assigned community. The (BSR) assists businesses to build a skilled workforce by actively engaging with them to meet their comprehensive employment demands including assisting with talent recruitment, workforce assessments, new business support, staff training/development, retention, layoff aversion and other support services. Actively seeks out new business partnerships in their assigned community and expands the presence/availability of MWSE business services. Works collaboratively with Service Center team to connect the local labor pool with available employment opportunities.Essential Duties and Responsibilities Serves as primary county liaison for MWSE Business ServicesProactively seeks out and builds new business partnerships that support the goals and outcomes of MWSEPartners with MWSE Service Center Manager and Career Services to provide high quality services that achieve program goals and benchmarks, including connecting career seekers with hiring businesses and coordinating grant servicesPromotes and administers all available workforce tools to employers, such as On the Job Training (OJT), Incumbent Worker Training (IWT), Going Pro Training Fund (GPTF), US DOL Apprenticeship programs, and other related specialty grants.Responsible for following all grant procedures and processes that are applicable to business services, ensuring compliance with grant requirementsEngages in active communication with Program Administrator to problem solve invoicing challenges, data reporting needs and grant outcome informationConducts regular retention visits with existing business partners; meets with and follows up with businesses to discuss training progress, goals, organization challenges and identify solutionsAnalyzes business demands/needs, performs workforce assessments and develops an tailored action plan to support and service business(s)Leverages partnerships and resources to maximize and meet business demandAssists Program Administrators in the facilitation and development of registered apprenticeship programsAssists businesses with the attraction, vetting, hiring, retention of workforce talent, job descriptions, resume sorting and other HR/Employment servicesMonitors and evaluates available labor pool, connecting employer with career seekers for employment opportunityRecords and maintains business information and service activity in required database systemPlans, coordinates, hosts and supports job fair/hiring and Employer of the Day eventsAssists with Rapid Response to layoffs and closuresWorks collaboratively with Workforce Education Services department on shared initiativesPresents on business services and other workforce issues to business associations, community partners and other organizations, either by invitation or at community outreach/talent recruitment eventsRegular travel r