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Business Sales Customer Solutions Representative

Date Posted: May 28, 2026
Yearly: USD - USD
Job is expired

Job Detail

  • location_on
    Location Monroe, North Carolina, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

As a Business Sales Customer Solutions Representative at Spectrum Business, you will focus on maximizing customer and revenue retention by handling inbound and outbound calls from commercial customers. This role emphasizes building strong relationships, providing tailored solutions, and educating customers on the advantages of Spectrum's services, all while achieving monthly saving and selling targets.

Key responsibilities

  • Strengthen customer relationships by identifying opportunities to enhance or retain services
  • Guide customers through consultative discussions to uncover needs and recommend additional services
  • Educate customers on the advantages of Spectrum Business products including Internet, Voice, TV, and Mobile
  • Address customer concerns empathetically and ensure timely resolution of issues
  • Communicate professionally with customers and collaborate with internal teams
  • Demonstrate resilience during escalated situations, reframing objections as opportunities
  • Navigate multiple computer systems efficiently while multitasking

Required skills

  • 1+ years of sales experience
  • Ability to read, write, speak, and understand English
  • Experience in telecommunications services such as Video, Internet, Voice, and Mobile
  • Proficient use of computer and multiple software applications
  • Preferred: 2+ years of call center experience in customer service and/or phone sales
  • Preferred: CSG billing software experience
  • Preferred: B2B sales experience

What the company offers

  • Competitive pay starting at $18/hour with lucrative incentives
  • Potential annual salary of over $70,000 for top performers
  • Free and discounted Spectrum services such as internet, TV, and mobile
  • Comprehensive pay and benefits package supporting employee well-being

Skills Required

Company Overview

SPECTRUM
Rhinelander, Wisconsin, United States of America
231 Current Jobs Openings

Spectrum is committed to providing exceptional service and a rewarding work environment for its employees. The company offers competitive pay and benefits, recognizing and rewarding contributions to its success. Read More

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