Overview

The City of Austin Employees' Retirement System (COAERS) mission is to provide our members with their promised benefits. We are driven to be best-in-class, passionate about service excellence, and committed to creating a welcoming environment where everyone can excel by leveraging our skillset, experiences, and backgrounds. Your Opportunity Reporting to the IT Manager, the Business Process Analyst's primary role is to plan, design, develop, and implement efficient business, financial, and operations systems in support of the COAERS mission. You would bring experience and proficiency in both business operations and information technology, optimizing an organization's technology through improvements to existing applications and processes or through acquiring new technology and adapting to new processes. You will develop internal workflows to maintain appropriate financial controls for the review and approval of transactions. You will utilize both traditional process management fundamentals and emerging Artificial Intelligence (AI) capabilities to help shape technology solutions that enhance COAERS operational efficiency. You may also assist with traditional IT functions including, but not limited to, helpdesk functions, network maintenance, and cybersecurity. Your Main Responsibilities Strategy & Planning Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues. Identify, review, and analyze the effectiveness and efficiency of existing workflows/systems and develop strategies for improving or further leveraging these systems. Lead design sessions in prototyping new workflows/systems for the purpose of enhancing business processes, operations, and information process flow. Identify and define organizational requirements for the purpose of process efficiency, data analysis, and interpretation. Acquisition & Deployment Collaborate in the identification, planning, design, development, and deployment of new applications and enhancements to existing applications. Conduct research on software and hardware products to justify recommendations and to support purchasing efforts. Operational Management Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization. Create workflow/system design proposals. Perform cost-benefit and return on investment analyses for proposed workflows/systems to aid management in making implementation decisions. Ensure compatibility and interoperability of in-house computing systems. Create workflows/systems models, specifications, diagrams, and charts to provide direction to system programmers. Coordinate and perform in-depth tests, including end-user reviews, for modified and new workflows/systems, and other post-implementation support. Provide orientation and training to end users for all modified and new systems. Secondary Responsibilities Knowledge and experience with basic technical IT functions, including helpdesk support, information system management, network administration, and cybersecurity. Your Capabilities and Credentials Skilled in defining business requirements for the purpose of process efficiency, data analysis and interpretation. Experience conducting research into systems issues and products. Familiarity with organizational structures, workflows, systems, and operations. Experience with digital process identification, creation, and enhancements. Demonstrate knowledge of regulatory and compliance requirements. Able to effectively prioritize and execute tasks in a high-pressure environment. Well organized, with keen attention to detail. Advanced written and verbal communication skills, including an ability to communicate in both technical and non-technical language. Contribute to positive work relationships in a team-oriented and collaborative environment. Education and/or Experience