Overview

General Description:The Brokerage Operations Associate will support the smooth operation of the Austin office and of all Douglas Elliman provided platforms and services. The individual will coordinate the experience for agents joining the Austin market, support agents in their use of company platforms, and maintain the office as a professional working environment.The Executive Sales Manager leads the Austin office. The Brokerage Operations Associate supports the Executive Sales Manager in the day to day operation of the office, and works with the Operations department on onboarding, platforms and process. The individual is a point of contact in the office for agents, clients, and visitors, and works across all Douglas Elliman staff departments to resolve agent needs.The individual must be a good problem-solver, able to work well independently and collaboratively, and must possess a high level of interpersonal skills to provide white glove customer service to Douglas Elliman agents.This is an entry level position and the first level of the Texas brokerage operations career path. Prior real estate or brokerage experience is not required. Platforms, onboarding process, and operational detail are taught on the job.Essential Functions:Agent Onboarding Coordinate onboarding for new agents against the established onboarding checklistServe as the point of contact for each new agent through their first weeksSet up system credentials, email, and CRM access prior to start dateArrange building access, keys, and parking credentialsOrder business cards, sign riders, and name badgesPrepare welcome materials and conduct office orientationCoordinate with Marketing, PR, and Accounting to complete each department's requirementsSchedule onboarding and training sessions and confirm attendanceConduct thirty, sixty, and ninety day check-ins and escalate outstanding itemsMaintain onboarding records and report status Agent Support Serve as a point of contact for agents, team members, and transaction coordinatorsMonitor and respond to the Texas agent support inbox and ticket queueMonitor office messaging channels during business hoursAnswer routine questions on platforms, process, signage, and office mattersEscalate to Marketing, Accounting, IT, Relocation, or Legal with supporting detailFollow up on escalated items through to resolutionReport recurring issues to the Operations department Training & Platform Support Deliver platform walkthroughs to new agents using company training materialProvide one-to-one platform support to existing agentsAttain and maintain proficiency in all company platforms as they are updated or releasedSupport training sessions delivered by the Operations departmentAssist with creation of listing presentations, mailings, printing, and binding as requested by agentsTroubleshoot office technology and escalate to Regional IT Reception Greet agents, clients, and visitors arriving at the officeAnswer inbound calls, route, and take messagesManage walk-ins including prospective clients and agentsMaintain entire front reception areaMaintain visitor and office access procedures Facility Management Maintain conference rooms and the schedule of usage, including set-up for meetings and guestsMaintain, clean, and stock kitchen for full usageMaintain restrooms in stocked and presentable condition and arrange cleaning as requiredManage copy areas, paper, toner, and marketing suppliesCoordinate with building maintenance, landlord, and outside vendors on repairs and servicesManage office access systems, alarms, and everyday facilities itemsMaintain office presentation including seasonal and marketing displays Inventory Management Manage the office supply inventory system for all regularly stocked on-hand itemsPlace special orders for supplies provided to agents and all staff departmentsMaintain full supply of marketing materials for listing presentationsMaintain refreshment and snack inventoryProcess incoming and outgoing mail, packages, deli