Job DescriptionJob DescriptionThis critical role will support our clients and Franchise owners in the Fairfax County region. Bi-lingual (Spanish) preferred.This is a critical role for Stratus. Fundamentally it can be broken into 2 key buckets1) Customer Development & Retention - to inspect what we expect on quality and brand standards and identify and upsell specials.2) Franchisee Development - meeting Franchisees at client locations to provide coaching on initial starts and on-going quality standards.Expectations of role:1. Customer Development & RetentionMeet with assigned clients each month/quarter during the day.Complete inspection and record into Stratus on-line client management systemEnsure Stratus Brand standards are followed at each clientRemedy customer complaints by coordinating with FranchiseeQuote and sell one-time services to existing customers - enter new sales into OPUS and coordinate with Franchisee.Look for opportunities to optimize the account - ie. Adding new services and/or adding additional cleaning days.Ask for referrals and pursue them for new business opportunities2. Franchise DevelopmentTrain and on board new FranchiseesMeet with franchisees at existing client locations to provide on-site training and coaching where quality issues have surfaced from monthly inspections.Coordinate new customer starts between sales team, client, and franchisee.Schedule the walk through with client and franchisee - send calendar invites Company DescriptionStratus Building Solutions is the industry-leading franchise in green commercial cleaning. In an ever-increasing health and environmentally conscious consumer market, the demand for green cleaning services puts Stratus at the forefront of the competition. As a standard, Stratus franchisees utilize state-of-the-art cleaning equipment, sustainable processes, and Green Seal Certified, biodegradable and non-toxic branded cleaning chemicals; Stratus Building Solutions is second to none in green commercial cleaning. With customizable cleaning options and competitive rates, Stratus Building Solutions franchisees provide services to a large range of clients, from schools, medical offices, shopping centers, warehouses, dealerships, religious centers, professional offices, daycares, retail stores, gyms and more.Company DescriptionStratus Building Solutions is the industry-leading franchise in green commercial cleaning. In an ever-increasing health and environmentally conscious consumer market, the demand for green cleaning services puts Stratus at the forefront of the competition. As a standard, Stratus franchisees utilize state-of-the-art cleaning equipment, sustainable processes, and Green Seal Certified, biodegradable and non-toxic branded cleaning chemicals; Stratus Building Solutions is second to none in green commercial cleaning. With customizable cleaning options and competitive rates, Stratus Building Solutions franchisees provide services to a large range of clients, from schools, medical offices, shopping centers, warehouses, dealerships, religious centers, professional offices, daycares, retail stores, gyms and more.
Not specified in the original listing.
Not specified in the original listing.
