Overview

Description: CORE VALUES: Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, and INNOVATIVE. We endeavor to live by these values in all that we do!MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience.POSITION SUMMARY: The Business Banking Support Specialist is a key member of the Bank's Cannabis Banking program. This role provides administrative and operational support for the Bank's Cannabis Banking Department. This position serves as a primary point of contact for cannabis and hemp banking clients, assisting with compliance-related requests, account servicing, and ongoing customer support. The ideal candidate is highly organized, customer-focused, detailed-oriented, and able to manage multiple priorities while maintaining confidentiality and meeting regulatory deadlines. This position is part-time (25-29) hours per week and requires strong communication skills, excellent follow-through, and the ability to work independently in a fast-paced, highly regulated environment.PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES1. Client Compliance & Relationship SupportComplete recurring compliance task lists by requesting and collecting required documentation from clients.Follow up with customers regarding outstanding compliance items, missing documentation, or additional information needed for account reviews.Verify client information and maintain accurate customer records.Schedule and conduct virtual site visits with clients to support ongoing due diligence requirements.Maintain regular communication with customers to ensure compliance deadlines are met.2. Banking Operations & Administration SupportAssist clients with routine banking requests, including:Deposit inquiriesWithdrawal requestsDebit card limit increase requestsAccount maintenance requestsCompletion of required banking forms and documentationPrepare, organize, and maintain electronic client files.Ensure all required documentation is received, properly filed, and retained in accordance with Bank policies.Coordinate with internal departments to facilitate timely processing of customer requests.Track outstanding items and maintain organized task lists to ensure timely completion.Serves as a backup to the Cannabis Banking Client Specialist.Assist front desk staff with CSS teller cash duties. 3. Cannabis Banking Compliance OversightEnsure adherence to all cannabis banking regulatory requirements, including but not limited to:Customer Identification Program (CIP/Beneficial Ownership)Know Your Customer (KYC)Bank Secrecy Act (BSA)Anti-Money Laundering (AML) requirementsMaintain a thorough working knowledge of federal, state, and institutional cannabis banking guidance.Collaborate closely with the Compliance Department, BSA Officer, and CRB Officer to manage the heightened regulatory expectations of cannabis banking.4. Internal CollaborationWork closely with internal partners including the Cannabis Related Business (CRB) team, Business Banking, Compliance, BSA/AML, Treasury Management, and Operations.5. Cannabis & Specialty Banking EducationMaintain ongoing knowledge of the cannabis industry, regulatory landscape, and banking best practices.RESPONSIBILITIES AND ACCOUNTABILITIES COMPETENCIES:Client Orientation Results Orientation Integrity Initiative Team Player ROLE QUALIFICATIONS:Other Skills and AbilitiesBelief in and dedication to Park State Bank Core Values, Mission and Core Focus - To be The Best Bank!Comfortable greeting and working with customersAbility to work independently as well as part of a collaborative team environmentFlexibility to adapt to changing regulatory requirements and industry dynamicsCommitment to upholding confidentiality, integrity, and ethical standards in all interactionsStrong communication skillsClient service focusedResourceful, well organized and can manage distractions/interruptions easilyEffective problem-solving and decision-making