Overview

Hourly Pay Range: $31.91 - $49.45 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: Position: Business Analyst I - IT Asset Management Location: Warrenville, IL or Skokie, IL Full Time Hours: Monday-Friday, 8:00am - 4:30pm Hybrid Position Job Summary: The IT Asset Management (ITAM) Business Analyst I is responsible for supporting the day-to-day administration of the IT hardware asset lifecycle within the ServiceNow Hardware Asset Management (HAM) module. This role focuses on accurate asset tracking, data integrity, inventory reconciliation, and compliance with established ITAM policies and procedures. Under guidance from senior team members, the Analyst assists with lifecycle transactions, routine audits, reporting, and foundational ServiceNow configuration activities. The position will also be involved with the development, and documentation of IT endpoint hardware standards and streamlining the procurement and logistics processes for delivering hardware to end users. The role contributes to operational excellence by maintaining high-quality asset data, supporting governance initiatives, and ensuring accurate tracking from procurement through disposal. What you will do: Maintain Asset & CMDB Data Accuracy Perform data entry, updates, normalization, and validation to the CMDB (Configuration Management Data Base) to ensure asset and configuration item integrity. Inventory Reconciliation & Physical Audits Support scheduled physical inventories and reconcile discrepancies between physical assets, ServiceNow, and financial records. Data Quality & Cleanup Activities Identify and correct incomplete, duplicate, or inaccurate records within the HAM module. Support Development of IT Hardware Standards Assist with review, development and documentation of IT endpoint hardware standards. Collaborate with purchasing team to streamline hardware procurement and logistics. Execute Hardware Asset Lifecycle Transactions Process asset receiving, tagging, stockroom updates, transfers, deployments, and disposals within ServiceNow HAM. Routine Reporting & Dashboard Support Generate standard reports and dashboards to support asset visibility, utilization, and lifecycle tracking. Process Documentation & Knowledge Support Maintain job aids, knowledge articles, and process documentation using established templates. Support Governance & Compliance Activities Assist with audit evidence collection, documentation preparation, and compliance checks. Assist with Discovery & Integration Updates Support hardware discovery processes and ensure accurate population of asset and CI records. Cross-Team Collaboration & Vendor Coordination Work with IT operations, field services, and vendors to resolve routine asset discrepancies. What you will need: Education: Bachelor's degree in IT, Business, STEM, or related field (or high school diploma plus 4 additional years of related experience) Certification: ServiceNow Hardware Asset Management Fundamentals (active or ability to obtain within 90 days) Preferred: HAM Certified Implementation Specialist (HAM-CIS) CHAMP - Certified Hardware Asset Management Professional CITAM - Certified IT Asset Manager (IAITAM) ITIL 4 Foundation Experience: 1-3 years of experience in IT Asset Management, Business Analysis, IT Project Management, familiarity with ServiceNow Hardware Asset Management. Preferred: 3-5 years of experience in IT Asset Management, Business Analysis, IT Project Management, direct experience with ServiceNow Hardware Asset Management. Unique or Preferred Skills: Knowledge of IT endpoint devices and peripherals, such as laptops, desktops, thin clients, tablets, smart phones, server and infrastructure hardware, and peripherals. Familiarity with IT asset management software, such as ServiceNow and WASP Inventory Cloud. Experience with ServiceNow HAM and SAM is beneficial. Basic understanding of IT hardware lifecycles and compliance s