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Branch Operations Manager, Martha's Vineyard, Edgartown, MA

Date Posted: May 28, 2026
Yearly: USD 38250.00 - USD 38250.00
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Job Detail

  • location_on
    Location Massachusetts, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

As a Branch Operations Manager at Santander, you will be responsible for ensuring the efficient and secure operation of the branch while delivering exceptional customer experiences and facilitating team member growth. This role involves overseeing compliance with policies and managing risks associated with cash handling and transactions to enhance the customer experience and lobby management.

Key responsibilities

  • Ensure branch operations are efficient and secure.
  • Deliver exceptional customer experiences and foster team member growth.
  • Oversee compliance with policies, procedures, and regulatory requirements.
  • Enhance customer experience through smooth transaction processing.
  • Manage lobby flow and customer engagement.
  • Resolve customer issues promptly and effectively.
  • Build and maintain strong relationships with customers.
  • Utilize digital platforms for customer interaction and education.
  • Conduct cash counts and maintain accurate audit logs.
  • Support teller line operations through coaching and feedback.
  • Make data-driven decisions to improve branch performance.

Required skills

  • High school diploma or equivalent education.
  • 3 years of experience in branch banking or related operations.
  • 18 months of cash handling experience.
  • 18 months of customer service experience in a fast-paced environment.
  • Proficiency in cash handling and maintaining audit logs.
  • Excellent customer service and relationship-building skills.
  • Strong problem-solving skills.
  • Proficiency in digital tools and technology.
  • Knowledge of company policy and compliance regulations.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Excellent verbal and written communication skills.
  • Computer proficiency and basic math skills.

What the company offers

  • A fair and competitive rewards package reflecting your impact.
  • Benefits designed to support you and your family.

Skills Required

Company Overview

Santander Holdings USA Inc
Los Angeles, Baja California, United States of America
0 Current Jobs Openings

Santander is a global leader and innovator in the financial services industry. The company values bold thinking, innovation, and the courage to challenge the status quo, seeking professionals to contribute to a customer-centric transformation. Read More

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