Overview

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is a member of the Branch Operations team within the American Airlines Credit Union. The role is responsible for overseeing the management of a branch (or branches) within a specific region in support of building member-relationships for the long-term by matching member needs to American Airlines Credit Union product and service solutions. What you'll do Direct the operation of a full service Credit Union branch and be fully engaged in the development of businessMaintain communication between the branch and Regional Director in regards to operations and productivityMaintain knowledge of the Credit Union's products and services in order to efficiently train and motivate staff to cross-sellImplement operational, budgeting, marketing and loan procedures as well as delinquency and cost controlExercise lending authority to process new loan applications, which includes interviewing the member, analyzing credit reports and documentation and offering the best product to meet member needs, including consumer loansCoordinate and participate in "Credit Union Days" as needed in order to grow businessRecruit, hire, motivate and train management and support staffCoach and counsel team members and provide guidance to the teams on member service, sales and performanceConduct annual employee evaluations and individual coaching sessions as neededMotivate branch staff in an effort to maintain optimal member service levelMonitor and keep inventory of the facilities and equipment needs of the branchLead branch staff to attain all branch goals, including but not limited to, lending, membership and product goalsConduct and review various monthly, quarterly & semi-annual branch operations-type audits/reportsRepresent and promote the Credit Union within the business communityPerform Notary services as requiredPerform other duties, as assignedThe selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act. All you'll need for success Minimum Qualifications- Education & Prior Job ExperienceHigh School diploma or GED equivalent Preferred Qualifications- Education & Prior Job Experience Bachelor's Degree in Business, Finance, or related area, or equivalent financial services experienceCredit Union or bank management experienceCredit approval authorization, credit union, and finance company experienceConsumer lending experience lending experienceStaff supervisory experience Skills, Licenses & CertificationsSkilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the softwareMust fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicableAbility to demonstrate excellent member service skillsAbility to demonstrate superior people management, interpersonal and employee engagement skills, to include directing, coaching, counseling and motivating staffAbility to work well under deadlines, with conflicting deadlines, and high volume stress of project workAbility to perform in a fast paced environment, handle multiple tasks and function as an integral part of a teamAbility to cooperate and synergize well with staff and all other departments in the Credi