Overview

Working at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment. We are currently seeking a Branch Manager to join Kirtland Credit Union! This is a regular, full-time, 100% On-Site position based at our Rio Rancho Branch in Rio Rancho, New MexicoJoin the rest of our teammates and become eligible for a generous benefits package that we offer:Medical, Dental and Vision Insurance401(k) Retirement savings program 401 (k) employer match Paid time off with accrual starting from day one.11 Paid holidays off during the year! Tuition Reimbursement for College DegreesEmployee Clothing AdvanceFitness Reimbursement ProgramEmployer paid Life InsuranceEmployee Assistance ProgramEmployer paid Short- and Long-Term Disability InsuranceTravel Assistance Program This is what we would like you to do: Responsible for directing and administering all sales, service, and operational expectations of a Branch. Responsible for quality delivery of products and services to members ensuring the member service objectives are met and/or exceeded utilizing a needs-based/consultative selling approach to build member trust and loyalty. Ensures that established policies and procedures are followed. Oversees provision of a full range of services to members and prospective members. Ensures that members are promptly and professionally served, receiving an excellent member experience with each interaction. Trains, directs, and supervises Branch staff. Develop each Branch employee to their highest potential by identifying their strengths and opportunities for improvement, appropriately coaching, training, correcting the employee's performance, and identifying career path opportunities. Primary Job Duties: Assumes responsibility for the effective and efficient performance of Branch operations. Supervises work scheduling and workflow of daily routine operations. Ensures that operations are conducted in accordance with established Credit Union policies, procedures, and guidelines. Ensures compliance with legal and regulatory requirements. Ensures Branch security. Opens and closes the building in accordance with set hours and tests security equipment monthly. Acts as a Loan Officer, processing member loans and understanding established consumer loan policies, lending regulations and underwriting guidelines. Supervises and assists with member services functions. Cross-sells Credit Union products and services. Implements changes to established policy and procedures within the Branch. Assumes responsibility for all assigned Branch sales, service, and community growth goals.Assumes responsibility for all assigned Branch sales, service, and community growth goals. Responsible for all loan, deposit, new account, membership, ancillary product, member service goals for the branch, and for the credit union. Ensures that branch staff are appropriately trained to cross-sell next best product through consultative sales approach based on member needs. Ensures sales staff have proficient knowledge with all targeted sales products including: consumer loans, ancillary loan products, credit cards, and other relationships that enhance our members' financial well-being. Drives credit union business in the community and sources new SEG opportunities through community engagement activities, involvement in local organizations such as, but not limited to: Chamber of Commerce or other civic organizations, Local Retail Businesses, Schools, etc. Works individually with members as needed on various maintenance and member service issues and provides resolution at the branch level within their authority levels. Sets the example for staff by cross-selling credit union products and makes appropriate KFS referrals based on member needs. Ensures member service expectations are me