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Bilingual Virtual Banker

Date Posted: May 28, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Brownsville, Texas, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 29, 2026
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Job Description

Overview

As a Bilingual Virtual Banker at First National Bank Texas, you will provide daily support to customers through various contact channels including calls, live chat, and emails. Your role involves addressing customer inquiries, resolving issues, and promoting bank services while ensuring a positive customer experience.

Key responsibilities

  • Assist customers via inbound/outbound calls, live chat, secure messages, and email
  • Resolve customer service issues promptly
  • Cross-sell bank services and products
  • Research and prepare responses to customer complaints and inquiries
  • Build lasting relationships with customers to drive engagement
  • Resolve operational and technical issues following policies and procedures
  • Meet critical deadlines and performance targets
  • Perform additional tasks as requested by supervisors

Required skills

  • Bilingual communication skills
  • Customer service
  • Multitasking
  • Problem solving
  • Relationship building
  • Technical support
  • Knowledge of banking services and procedures

What the company offers

Not specified in the original listing.

Skills Required

Company Overview

First National Bank Texas
Killeen, Texas, United States of America
1 Current Jobs Openings

First National Bank Texas is a prominent financial institution that provides a wide range of banking services. The bank has a strong commitment to compliance and operational efficiency, aiming to serve its customers effectively through innovative pro... Read More

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