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Bilingual Member Service Representative

Date Posted: Jun 23, 2026
Yearly: USD - USD

Job Detail

  • location_on
    Location Coralville, Iowa, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026

Job Description

Overview

The Bilingual Member Service Representative at GreenState Credit Union is responsible for providing quality, responsive, and professional service to members and staff. This role is crucial as it serves as the front line of member interactions, focusing on delivering excellent service and demonstrating teamwork within a diverse environment.

Key responsibilities

  • Provide professional member service in daily transactions and inquiries
  • Educate members on Credit Union products and services
  • Perform member transactions and ensure confidentiality of member information
  • Make outbound service calls to members and assist with account discrepancies
  • Demonstrate teamwork and maintain a positive member service focus
  • Participate in community service organizations and Credit Union events
  • Ensure proper handling of cash and adherence to security procedures

Required skills

  • Bilingual communication skills (French preferred)
  • Customer service and call center experience
  • Ability to work with minimal direction and exercise sound judgment
  • Attention to detail and accuracy in cash handling
  • Proficiency in computer applications and database management
  • Strong interpersonal skills and ability to build rapport with members
  • High school diploma or equivalent; cash handling and sales experience desirable

What the company offers

  • Bilingual Pay Program for qualifying applicants
  • Pay range of $17.39 - $20.33/hr with incentive opportunities
  • Progressive benefits package

Skills Required

Company Overview

Papillion, Nebraska, United States of America

GreenState Credit Union is dedicated to creating lasting value for its members and communities by empowering teams to enhance financial well-being and transform lives. The organization fosters a diverse and inclusive workplace culture where each empl... Read More

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