Overview

The Consultation Specialist conducts immigration consultations with prospective clients and helps them understand the legal pathways offered by Solano Law Firm. Clients trust us with some of the biggest decisions of their lives, and this role exists to convert qualified consultations into retained clients through relationship building, strategic discovery, education, objection handling, follow-up, and an exceptional client experience.This is not a call center role. A successful Consultation Specialist combines empathy with confidence, structure with warmth, and sales ability with integrity. You will not provide legal advice or represent yourself as an attorney. Your responsibility is to gather information, educate clients on the firm's process and potential pathways under attorney supervision, identify opportunities for legal review, and guide qualified prospects toward representation.Schedule & Work ExpectationsFull-time, in-office in Birmingham, ALSchedule: Monday-Friday, 9 AM-6 PM Eastern Time (Solano Law Firm operates company-wide on Eastern Time; Birmingham-based staff align to ET regardless of local time zone)Birmingham is a community-engaged role: clients often visit the office in person, and you'll be a recognizable face in the local immigrant communityRemote and hybrid work are not availableCompensationBase salary: $45,000-$50,000Performance-based bonus structure tied to revenue collected and depositsOn-target earnings (OTE): $70,000-$100,000 annuallyTop performers regularly exceed $90,000Compensation:$70,000 - $100,000 yearlyResponsibilities:Core ResponsibilitiesConduct Immigration ConsultationsLead scheduled consultations via Zoom, phone, and in-person from the Birmingham officeUse Solano's structured consultation process from opening through closeCreate a welcoming, professional, high-trust client experienceMaintain control of consultation flowDiscovery & Case ExplorationConduct thorough fact-finding on immigration history, family relationships, client goals, timeline, and urgencyIdentify opportunities for attorney reviewDocument findings clearly and accuratelyEducation & Solution PresentationClearly explain potential pathways being explored, firm process, timelines, pricing, and next stepsPresent recommendations confidently and ethically - without creating unrealistic expectationsHelp clients understand the value of legal representationSales & ConversionBuild confidence and urgency ethicallyConduct trial closes throughout the consultationAddress objections professionallyExecute structured follow-up for undecided consultationsTake ownership of consultation outcomesDocumentation & CRM ManagementMaintain complete and accurate consultation notesUpdate CRM immediately after every consultationTrack outcomes, next steps, and follow-up activitiesTeam CollaborationParticipate in daily huddles, coaching sessions, call reviews, and team trainingsShare client insights and trends with leadershipContribute to continuous improvementPerformance Expectations (KPIs)This is a high-accountability, performance-driven role.Sales Performance60% overall consultation-to-hire conversion rate30% same-day (on-the-spot) conversion rateStrong follow-up conversion on undecided consultationsClient ExperienceConsultation quality audit scoresAdherence to the consultation structureClient trust and satisfactionOperationalCRM compliance and documentation accuracySame-day follow-up completionAttendance and schedule reliability30/60/90 Day Success PlanFirst 30 days: Learn, Observe, Build Foundation. Complete onboarding, learn the consultation structure, shadow consultations, begin conducting supervised consultations, and build confidence in both languages.First 60 days: Execute, Improve, Build Consistency. Independently manage your consultation schedule, strengthen objection handling, and execute follow-up consistently. Target: 20-25% same-day conversion, 45-50% overall conversion.First 90 days: Perform, Own Results, Become a Top Contributor, Operate f