Overview

Bilingual Front Office Coordinator - Leadership Track English/Spanish Birmingham, Alabama Full-Time Monday-Friday In Office Compensation: $22-$26/hour, based on experience and demonstrated qualifications Be the Person Who Makes the Office Better At Solano Law Firm, we help immigrants build better futures. For many of the clients, the person at our front office is one of the first people they meet during an incredibly important time in their lives. We want that experience to be warm, professional, organized, and exceptional. But we're looking for more than someone who can answer phones and greet clients. We're looking for someone who takes ownership. Someone who notices what needs to be done before being asked. Someone who communicates clearly, follows through, solves problems, pays attention to the details, and takes pride in making an office run exceptionally well. If you're looking for a traditional receptionist position where you simply complete assigned tasks, this probably isn't the right opportunity. If you're someone who naturally thinks, "What else can I do to make this better?" - keep reading. A Front Office Role With a Leadership Path This position is designed for someone who wants to grow. You will begin by mastering the responsibilities of our Front Office Coordinator position and demonstrating exceptional performance in the fundamentals: client service, communication, organization, reliability, attention to detail, follow-through, and ownership. From there, high performers may earn the opportunity to grow into a Front Office Lead role with increased operational responsibility and compensation. Leadership here isn't automatically given because of a title or length of employment. It is earned through consistent performance, good judgment, initiative, accountability, and the ability to make the people and processes around you better. We're looking for someone who is excited by that challenge. What Leadership Potential Looks Like Here We're specifically looking for someone who may eventually be capable of taking greater ownership of our Birmingham office. As you demonstrate consistent excellence in the Front Office Coordinator position, opportunities for increased responsibility may include: Serving as a trusted on-site point person for Birmingham office operations Helping maintain front-office standards and procedures Identifying recurring problems and recommending solutions Ensuring office-related responsibilities are completed accurately and on time Helping improve front-office processes and client experience Supporting the onboarding and training of future front-office team members Helping reinforce procedures and operational expectations Coordinating office projects, vendors, supplies, and facility needs Helping leadership identify issues that require attention Taking greater ownership of the organization, professionalism, and readiness of the Birmingham office Helping create consistency between our Birmingham office and firm-wide operational standards Progression into a Front Office Lead position is not automatic or guaranteed. It is an opportunity earned through demonstrated performance, reliability, judgment, leadership behaviors, and business need. You Might Be Our Person If People describe you as dependable, organized, proactive, polished, resourceful, and calm under pressure. You don't like leaving loose ends. When you say you'll handle something, people don't have to keep checking whether it got done. You notice details other people miss. If something doesn't make sense, you ask questions. If you make a mistake, you own it, correct it, and learn from it. You understand that great communication isn't just sending a message - it's making sure the loop is closed. You can follow a procedure consistently while also recognizing when something needs leadership's attention. You genuinely enjoy helping people. And when the office gets busy, you don't become overwhelmed or wait for someone else to solve the problem.