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Bilingual Customer Service Representative

Date Posted: Jun 23, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Ravenna, Ohio, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

The Bilingual Customer Service Representative role at CFS involves providing exceptional service to customers in both Spanish and English. This position emphasizes effective communication, empathy, and problem-solving, and offers opportunities for professional growth within a supportive work culture.

Key responsibilities

  • Communicate with customers via phone, email, and chat in both Spanish and English
  • Assist with product/service questions, order issues, billing inquiries, and general support
  • Handle and resolve customer complaints with empathy and professionalism
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with internal departments to ensure customer needs are met
  • Stay up-to-date on company products, services, and policies

Required skills

  • Fluent in Spanish and English (spoken and written)
  • Previous customer service experience preferred
  • Strong communication and problem-solving skills
  • Proficient with basic computer applications and CRM systems
  • Ability to multitask and manage time effectively
  • High school diploma or equivalent (college degree a plus)

What the company offers

  • Salary ranging from $43,000 to $46,000 depending on experience
  • Flexible, supportive work culture
  • Opportunity to grow and take on more responsibility over time

Skills Required

Company Overview

CFS
Chicago, Illinois, United States of America
1373 Current Jobs Openings

CFS is a long-standing, family-owned manufacturing organization that serves the industrial water heating, water treatment, and laundry equipment markets. The company prides itself on its stable growth and collaborative culture, emphasizing work-life... Read More

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