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BILINGUAL Client Service Specialist

Date Posted: Jun 14, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location San Antonio, Texas, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 12, 2026
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Job Description

Overview

Heard & Smith, LLP is seeking a Bilingual Client Service Specialist fluent in Spanish and English to join their team in San Antonio, Texas. This role involves providing exceptional customer service in a fast-paced call center environment, assisting clients throughout the claims process with compassion and professionalism.

Key responsibilities

  • Take approximately 50-75 calls per day in a professional call center environment
  • Build and maintain client relationships to ensure confidence in the firm
  • Focus on client retention and provide excellent customer service
  • Maintain a 90% or above quality score on calls
  • Update records and detailed documentation of client interactions in a paperless system
  • Address and resolve client concerns and complaints, including those of upset clients
  • Use good judgment to escalate urgent issues to management

Required skills

  • Fluent in Spanish and English (verbal and written)
  • High School Diploma; Degree preferred
  • Customer service experience
  • Call center experience
  • Minimum 40 WPM typing speed
  • Knowledge of computer technology and the Internet (MS Office Outlook)
  • Strong people skills and ability to work in a fast-paced environment
  • Attention to detail and accuracy
  • Excellent telephone, communication, and active listening skills
  • Problem analysis and problem-solving skills
  • Self-motivated with strong organizational skills
  • Experience in Social Security Disability Law or related fields preferred

What the company offers

  • Paid Holidays
  • Accrued Paid Time Off
  • Great Medical Benefits Package
  • Wellness Program
  • Competitive Salary $14.50-$16.50 per hour based on experience
  • 401k with Annual Employer Profit-Sharing contributions

Skills Required

Company Overview

Heard & Smith, LLP
San Antonio, Texas, United States of America
3 Current Jobs Openings

Heard and Smith, LLP is committed to providing compassionate service to clients, particularly those who are disabled. With over 30 years of experience, the firm has built a reputation for supporting clients through the claims process. The work enviro... Read More

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