Overview

Description: Job Title: Bilingual Account Representative Department: Eligibility Reports To: Office ManagerWork Schedule: Work schedule: Monday - Friday 8:00am - 4:30pm Job OverviewPATHS, LLC is hiring a Bilingual Account Representative to support patients in navigating medical billing, insurance benefits, and Medicaid eligibility within hospital and healthcare facility settings. This role is ideal for candidates with experience in healthcare administration, patient advocacy, insurance billing, or social services who are fluent in English and Spanish. About PATHS, LLCPhysician and Tactical Healthcare Services (PATHS), LLC is committed to provide the best possible environment for maximum development and goal achievement for all employees. Our practice is to treat each employee as an individual. We seek to develop a spirit of teamwork; individuals working together to attain a common goal. In order to maintain an atmosphere where these goals can be accomplished, PATHS provides a comfortable and progressive workplace. We take into account individual circumstances and the individual employee. Founded in 2000, PATHS offers a broad range of account receivable management, patient advocacy, and consultation services to assist the needs of our healthcare clients. Our 4 offices in PA, NJ, and DE are home to 450 employees and that serve over 100 clients. Our team has built flourishing long-term partnerships with clients and staff by cultivating a great experience. Key ResponsibilitiesAssist patients with Medicaid and medical assistance applicationsProvide financial counseling related to medical bills and insurance coverageEducate patients on insurance benefits, payment options, and available financial resourcesCommunicate with patients, social workers, physicians, nursing staff, and insurance companiesMaintain accurate documentation in compliance with healthcare regulationsTravel to client healthcare facilities as required (mileage reimbursed)Perform additional administrative and patient support duties as assigned Requirements: Required QualificationsBilingual: English and Spanish (required)High School Diploma or GED (required)Valid driver's license, reliable transportation, and auto insuranceComfortable working in a hospital or clinical healthcare environmentStrong verbal and written communication skillsDetail-oriented, organized, dependable, and patient-focusedProficient with Microsoft Outlook, Word, and Excel Preferred ExperienceHealthcare facility experienceInsurance billing or revenue cycle managementMedicaid eligibility or public assistance programsPatient advocacy or social work backgroundCompensation & BenefitsCompensation: $17 - $20/hour (actual range provided in postings as required by applicable state pay transparency laws).Benefits include: Paid Time Off, Paid Holidays, Medical, Dental, Life Insurance, Short-Term Disability (STD), Long-Term Disability (LTD), 401(k) Plan with company match. Pre-Employment RequirementsOffers of employment are contingent upon successful completion of applicable screenings consistent with federal, state, and local laws.Screenings may include: criminal background check, drug screen, physical exam, PPD screening, and verification of immunization records (role-specific).Employment eligibility will be verified through I-9/E-Verify.Because PATHS operates in the healthcare industry, certain screenings (e.g., OIG/GSA exclusion checks, state Medicaid exclusion lists) may be conducted on a recurring basis as required by federal and state law, client contracts, and hospital compliance programs. Physical & Environmental Requirements Prolonged periods sitting at a desk and working on a computer. Frequent movement in hospital or office settings, including walking between patient rooms and departments. Occasional lifting of up to 15 pounds. Must have reliable transportation and valid driver's license for travel to client sites as required. Reasonable accommodations may be made to enable individuals with disabil