Overview

Job DescriptionJob DescriptionBenefits CoordinatorCommon Sail Investment Group (CSIG)CommonSail Investment Group, based in Brighton, Michigan, is a family of companies specializing in real estate development, senior housing, and healthcare services. With a workforce of over 18,000 employees, the organization is dedicated to delivering exceptional experiences across its diverse portfolio, which includes senior living communities, and healthcare services designed to enhance residents' quality of life and real estate development and construction. CommonSail Investment Group's impact extends across more than 19,000 senior housing apartments in multiple states, managing over 208 properties, multiple healthcare businesses and construction with self-performing labor services. Committed to putting Employees First, Creating the absolute best experiences and Delivering industry leading financial performance, CommonSail Investment Group continues to set industry standards. For more information, visit Position SummaryThe Benefits Coordinator is responsible for supporting the day-to-day administration of Common Sail Investment Group's employee benefits programs. This resource is self-motivated and energized by working amongst a group of thoughtful, smart, fast-paced, and successful colleagues. The Benefits Coordinator is a strong team player with a proactive approach and can take initiative with discretion and judgment, particularly when handling confidential employee and dependent information. Primary responsibilities include benefits enrollment and eligibility processing, carrier and vendor coordination, administration of National Medical Support Notices (NMSNs) and Qualified Medical Child Support Orders (QMCSOs), maintaining accurate records, reporting, and providing responsive support to employees and the Benefits team.Essential Responsibilities and DutiesAid in supporting the day-to-day administration of Common Sail Investment Group's employee benefit programs.Provide optimal service to the employees by being responsive, timely, and accurate in all communicationsProfessionally handle phone calls and emails to answer benefits questions, resolve issues and escalations, and provide accurate information to employeesProcess benefits enrollments, changes, and terminations for new hires, qualifying life events, and annual enrollment in the benefits administration systemAdminister Dependent Verification Services (DVS) and dependent eligibility, including: Communicate documentation requirements and deadlines to employeesRespond to employee questions, appeals, and escalations; maintain confidential verification recordsAdminister National Medical Support Notices (NMSNs) and Qualified Medical Child Support Orders (QMCSOs), including: Receive, log, and track notices and orders from state child support agencies and courtsReview each notice for completeness and qualification; confirm the employee's employment status, plan eligibility, and available coverage optionsComplete and return Part A (Employer Response) to the issuing agency and forward Part B to the plan administrator within required federal timeframesEnroll the named child(ren), and the employee where required, in the appropriate plan and coverage tier; coordinate with Payroll on resulting deduction changes, including applicable state withholding limitsCommunicate enrollment status, coverage effective dates, and plan information to the employee, the custodial parent, and the issuing agency as requiredMonitor active cases for terminations, leaves, employment changes, and release notices; maintain confidential case files and a compliance logCoordinate with any third-party vendor or contractor supporting NMSN/QMCSO processing to ensure accurate and timely completionSupport annual enrollment, including employee communications, system testing, and post-enrollment auditsMaintain accurate, confidential benefits records and assist with benefits file auditsPartner with members of the Benefits Team,