Overview

City/State Doral, FLWork Shift First (Days)Overview:Sentara is hiring a Benefit Configuration Manager!This position is fully remote.OverviewThe Benefit Configuration Manager is responsible for the strategic leadership, oversight, and execution of benefit configuration operations within the QNXT platform. This role manages the end-to-end benefit configuration lifecycle, ensuring accurate implementation and maintenance of Medicare, Medicaid, Commercial, and Exchange products in support of claims adjudication, regulatory compliance, and organizational objectives. The manager leads configuration supervisors and analysts, establishes operational standards, drives continuous improvement initiatives, and partners with cross-functional business and technology teams to implement new products, regulatory changes, and system enhancements. The Benefit Configuration Manager serves as a key leader and subject matter expert for benefit configuration strategy, governance, quality, and operational excellence.Key ResponsibilitiesOversee the analysis, design, configuration, implementation, and maintenance of benefit plans within QNXT.Ensure accurate configuration of products, plans, service codes, accumulators, limitations, authorization requirements, and cost-share structures in compliance with plan contractual requirements, CMS, Medicaid, ACA regulations.Direct annual benefit change activities, new product implementations, regulatory updates, and market expansion efforts.Establish and maintain governance processes for configuration requests, prioritization, approvals, and production deployments.Monitor configuration quality, accuracy, and timeliness through established KPIs, SLAs, and quality assurance programs.Serve as an escalation point for complex regulatory interpretation and benefit implementation decisions.Act as the business owner and primary configuration representative for enterprise projects and strategic initiatives.Oversee User Acceptance Testing (UAT), configuration validation, defect management, and production readiness activities.Drive continuous process improvement initiatives that improve quality, efficiency, scalability, and operational effectiveness.Collaborate with IT to identify automation opportunities and enhance configuration management capabilities.Analyze trends, identify root causes of configuration defects, and implement corrective action plans.Provide executive-level reporting on configuration activities, risks, resource capacity, and strategic initiatives.Provide leadership, coaching, and performance management for QNXT Benefit Configuration Supervisors and configuration staff.Establish team goals, performance metrics, and productivity standards aligned with organizational objectives.Required QualificationsBachelor's degree in Healthcare Administration, Information Systems, Business Administration, or related field; In lieu of degree, direct experience will be considered.8+ years of progressive experience in health plan benefit configuration using QNXT or a comparable claims administration platform.5+ years of experience leading configuration teams, supervisors, or operational functions.Demonstrated expertise in Commercial, Exchange, Medicare, and Medicaid benefit designs and regulatory requirements.Extensive knowledge of benefit configuration logic, claims adjudication, accumulators, authorization rulesExperience managing large-scale benefit implementations or annual benefit maintenance activities.Strong analytical, organizational, project management, and problem-solving skills.Excellent written, verbal, presentation, and stakeholder management skills.Proven ability to lead cross-functional teams and drive organizational initiatives.Proven ability to create SQL queries for validation of benefit configuration and claims analysisPreferred QualificationsWorking knowledge of QNXT architecture and Benefit configuration QNXT Configuration Management Tool (CMT) and QNXT Configuration Console Suite (QCS) Working knowled