Overview

OverviewProvide a safe environment for patients, visitors and staff in the Behavioral Health service line and to assist in providing care to individuals with behavioral/emotional/mental health problems. QualificationsCertifications: Basic Life Support (BLS) within 30 days - American Heart Association (AHA)Crisis Prevention Institute (CPI) Training within 3 monthsEducation: Bachelor's Degree: Psychology, Social Work, Criminal Justice, Related Field.Other RequirementsWrites, reads, comprehends and speaks fluent English. Basic computer knowledge using word processing, spreadsheet, email, and web browser. Multicultural sensitivity Critical thinking skills using independent judgment in making decisions. Advanced reading, writing and oral skills Ability to utilize PC including, basic elements of Windows environment, keyboarding, work with mouse, and perform basic computer tasks with instruction. ResponsibilitiesTHERAPEUTIC ENVIRONMENT AND SAFETY FOCUS: Assists in the creation and maintenance of a safe, caring, nurturing, healing, and educative environment.Ensures patient, visitor and staff safety by following policies/procedures and adhering to the National Patient Safety GoalsSets behavioral limits on patients according to hospital and ED policiesDe-escalates patients utilizing CPI techniquesTakes initiative in making decisions and taking immediate action to ensure safetyParticipates in application of seclusion/restraints when appropriate; provides monitoring of patients in such situations; completes appropriate documentation, including restriction of rights formsParticipates in patient and staff debriefingInterfaces effectively with Behavioral Health, ED and Security staff to promote a safe environment; calls for additional assistance if neededProvides supportive care to patients and families when appropriateContinuously monitors video/audio equipment to ensure patient, visitor and staff safety, and/or makes "rounds" in the immediate patient care areaCompletes electronic event reports as indicatedASSESSMENT FOCUS: Obtains pertinent clinical data from patients/significant others seeking Behavioral Health Services.Serves as a point of entry for the Behavioral Health Service LineAnswers all calls in a timely mannerEnsures patients are treated with respect and dignityObtains pertinent information from referral sources seeking patient admission to effectively and efficiently triage requests for servicesAssists in facilitating admissions or making referrals to appropriate resourcesUtilizes collected data to triage Behavioral Health patients and ensure appropriate level of care is recommendedEnsures compliance with legal components of admissions/treatment recommendations (mental health code, confidentiality act, voluntary/involuntary admissions, patients' rights, obtaining releases of information)Assists in administering/scoring assessment scales per protocol as neededDocuments assessment thoroughly using assessment forms; completes information about disposition and steps taken to reach decisionDocuments interventions in a succinct and goal directed manner using DAIR formatIncorporates Recovery principles in all therapeutic interventionsProvides support, sets limits, and/or facilitates learning from the situation if/when providing direct patient carePERFORMANCE IMPROVEMENT FOCUS: Assists in Performance Improvement activities for area.Actively promotes and achieves customer satisfaction (patient, family, departments and physicians)Assists in completing chart audits and compiling other data to evaluate performanceCompiles and assists in analyzing intake, utilization and patient flow dataGenerates ideas for improving processes, treatment, and patient careParticipates in Root Cause Analyses and assists in development of action plans and implementation of action plansCOMMUNITY RESOURCE FOCUS: Assists with disposition planning and serves as a referral source for patients seeking assistance.Educates Behavioral Health patients/families/significa