Overview

Job Description Job Description Service Technician _ DEPARTMENT: Field OperationsREPORTS TO: Area Service ManagerFLSA: Non-Exempt (Hourly)Schedule: Monday-Friday, 8am-5pm (On-site)Why You Should Join Us!A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you needA 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goalsOther fringe benefits including Birthday & Anniversary bonus, company-wide discounts, life insurance, Telemedicine access, short & long-term disability, and more!Positive work environments that offer work/life balance and professional growthMission-driven work making a global impact with local rootsThe opportunity to have hands on work experience with industry leading, innovative technologyPosition SummaryThe Service Technician plays a critical role in supporting public safety and compliance by ensuring the reliable operation of alcohol monitoring and vehicle electronic systems. This position blends technical expertise with customer service, requiring a hands-on professional who can navigate both the automotive and electrical aspects of vehicle-based technology.Essential Duties and ResponsibilitiesThe essential functions include, but are not limited to: Install, service, troubleshoot, and remove alcohol monitoring and vehicle electronic devices.Maintain a clean, organized, and hazard-free work environment.Conduct customer training sessions and provide phone support to ensure satisfaction.Make daily or weekly reminder calls to customers with upcoming appointments.Perform monthly inventory audits and assist nearby facilities as needed.Manage weekly work hours ( 40 hours/week) and communicate effectively with management.Uphold confidentiality, data security, and compliance with all applicable laws and regulations.Perform additional duties as assigned, including vehicle-to-vehicle transfers.QualificationsNote: The qualifications listed below represent the ideal candidate profile. However, we recognize that great talent comes in many forms. If you're passionate about the role and believe you can contribute-even if you don't meet every listed requirement-we strongly encourage you to apply. Training is provided to ensure your success and growth!EducationHigh School Diploma or equivalent required.Electrical & Technical SkillsProficient in 12-volt DC systems, such as GPS systems, remote starts, stereo, and backup camera installations.Skilled in wiring, connectors, and programming electronic devices and vehicle equipment utilizing diagnostics, multimeter testing, and circuit analysis.Experienced in servicing components such as head units, logger boxes, cameras, modems, and curly cords.Mechanical AptitudeKnowledgeable in Ignition, Starter, and Body Control Module (BCM) systems.Hands-on experience with vehicle dashboards and interior panels, including removal and restoration to factory condition.Capable of secure device mounting, ensuring concealment and clearance from moving parts.Operational & Customer ServiceAt least 1 year of experience in a customer-facing role, demonstrating professionalism, empathy, and effective problem-solving.Ability to provide phone support, conduct training sessions, and ensure client satisfaction.Able to download log files, perform calibration updates, and deprogram devices.Strong communication skills with a focus on client satisfaction and technical support.Demonstrated ability to maintain shop cleanliness, perform vehicle-to-vehicle transfers, and support regional operations.Personal AttributesDetail-oriented, with strong organizational and time management skills.Able to work independently and as part of a collaborative team.Committed to maintaining confidentiality, professionalism, and compliance with all regulations.Other RequirementsValid driver's license and reliable transportation may be required depending on location.Ability to pass background ch